Mar 30, 2023
You will assist in resolving application-related issues and maintain track of the community as a member of the user support staff. The ideal applicant is committed to the concept of a vibrant online social community and is actively involved in it. This position might be ideal for you if you enjoy interacting with and serving the vast global community. You can Work from anywhere
Handle emails sent to our various support inboxes, making sure such tickets are delegated or responded to properly and in a timely manner
Keep in touch with the VRChat community, happenings in the community, new creations, and innovations, and generally know what’s going on
Organizing feedback and reported issues from users into bug reports to be forwarded to engineers
Relay community concerns and feedback to the development team
Keep track of community feedback via our Feedback site
3+ years of experience in a support or community management role
Previous experience with ticket-based support systems
Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role
Excellent verbal and written communication skills
Ability to communicate with a wide variety of disciplines within the team
Self-starter and independent that can successfully follow through on initiative without the assistance of others
Highly organized and effectively able to demonstrate the ability to hit deliverable deadlines with high quality
A basic level of understanding of Unity
Multilingual capability
Extended technical knowledge or experience with Unity 3D
Experience with the VRChat SDK
Experience working on a “live” app, shipping frequent updates, and responding to user feedback
Work from anywhere! VRChat is a 100% remote company
Health Benefits
401K for US & RRSP for Canadian Employees
Stock Options
Generous paid holiday schedule
Unlimited/Flexible vacation time
Onboarding Hardware Stipend
Paid parental leave benefits