Feb 6
As a customer experience associate, your responsibilities will include working cross-functionally to improve the customer's experience and product, understanding the product and expense processes thoroughly and suggesting improvements, and striking a balance between problem-solving autonomy and awareness of when to escalate.
Build relationships with Customers, be the first point of contact for Customer interaction
Understand the needs of Customers and propose solutions to meet those unique business needs.
Thoroughly understand product and expense processes on the Customer side and make improvement suggestions
Balance autonomy in solving problems with awareness of escalation necessities
Work cross-functionally to improve the product/experience for the Customer
Be the product expert to the Customer and the Customer expert to the product
Proactively and diligently follow-up on issues raised by Customers
Help Alaan continuously improve the way it serves its Customers
>1 year experience in similar roles
Helping others succeed and improve gives you energy
You can understand a problem, break it down, and identify logical next steps
You love working against a goal - and you will independently identify what is needed to reach the goal
You are trustworthy and others perceive you as trustworthy
Strong listening skills, empathy, and problem-solving abilities
Background in Fintech or B2B SaaS would be an added advantage.
Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers.
Demonstrated ability to work solo as well as being a productive team member
Have a strong work ethic and are eager to learn and make new connections with prospects.
Strong fluency in English both written and oral
Staying in constant touch on a Customer-facing front and serving as a bridge between the user and the Customer team to help hash out any issues if they occur.
Constantly helping users make the most of their Alaan experience by suggesting features that are best suited for each individual Customer, according to their needs.
Collecting feedback from users to help collaborate with the Product team for development/improvements to the product.
Fully remote culture with a seriously high degree of flexibility
High ownership, high responsibility - align on the problems you want to solve and run with it!
Alaan is a tested model but in a new market, hence it is a chance to be a part of a rocket ship that is just waiting to take off
Competitive compensation and health benefits
Equity compensation for all employees to bring a high degree of ownership into your work, so as the company grows, you grow with it.
Frequent company off-sites to keep the remotely distributed team closely knit together.
A Macbook to make your life easier.