Mar 30, 2023

TRUST AND SAFETY AGENT, REMOTE | WORK FROM HOME

For our community to be secure, we need an experienced Trust and Safety Agent to uphold and enforce our policies. Having prior professional experience performing these responsibilities is a bonus! You'll consistently offer high-quality, impartial, and consistent user and material moderation. Accept and manage user support tickets allocated through moderation, as well as user reports submitted through in-app tools. We 100% remote company so you can Work from anywhere

TRUST AND SAFETY AGENT, REMOTE | WORK FROM HOME | visajobshq.com

Duties and Responsibilities

  • Provide high-quality, balanced, and consistent moderation of users and content in VRChat

  • Accept and handle tickets assigned via Moderation support requests from users

  • Accept and handle reports given by users via in-application tools

  • Around-the-clock moderation in VRChat, Discord, and social media sites

  • Work collaboratively with other teams to solve problems

  • Flexible availability for operational hours

Experience, Skills, and Qualifications

  • 1 to 3 years of experience moderating online services, experiences, content, or large internet communities in a professional Trust & Safety role

  • Capable of and understanding that moderation involving objectionable content on a regular basis is possible and probable

  • Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role

  • Excellent verbal and written communication skills

  • Highly organized and effectively able to demonstrate the ability to hit SLA deadlines with high quality

  • The ability to maintain calm and control while handling moderation incidents

  • A basic level of understanding of Unity 3D

Bonus Points

  • Multilingual capability

  • Extended technical knowledge or experience with Unity 3D and related development tools

  • Experience with the VRChat SDK

  • Experience working on a “live” app, shipping frequent updates and responding to user feedback

Benefits

  • Work from anywhere! VRChat is a 100% remote company

  • Health Benefits

  • 401K for US & RRSP for Canadian Employees

  • Stock Options

  • Generous paid holiday schedule

  • Unlimited/Flexible vacation time

  • Onboarding Hardware Stipend

  • Paid parental leave benefits