May 10, 2022
Are you a telco industry customer support agent who is obsessed with providing a great customer experience? Are you interested in learning the latest AWS technologies to become an elite support engineer—all from your own home office? If so, Trilogy has your next challenge. We are an enterprise software company with a special group focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization that provides proactive support to its customers on highly technical issues. You will not only have the opportunity to learn, use, and support cutting-edge telco software products, but you will also become a deep technical expert who can solve problems that no one has seen before.
We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, the we invite you to join our advanced technical support team to see how we’re transforming telco.
Impressing customers by solving new and complex problems proactively
Drawing on your telco industry knowledge and experience to discover the root cause of our customers’ most challenging issues
Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit
Answering the same questions over and over again
Providing trivial or basic troubleshooting
Getting bored focusing on a single product or technology
At least 2 years of customer support experience in the telco industry
Experience working with AWS