Jan 8, 2023
Are you a telco industry customer support specialist who is driven to deliver excellent customer service? Are you interested in becoming an exceptional support engineer while working from home and studying the most recent AWS technologies? If so, you're up for the next challenge. We are a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by decision-makers with elite customer-facing experience. To that end, we automated away routine administration and project management tasks so that our support leaders can focus on improving customer service quality and making decisions based on their hands-on experience.
We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how we’re transforming telco.
Impressing customers by solving new and complex problems proactively
Drawing on your telco industry knowledge and experience to discover the root cause of our customers’ most challenging issues
Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit
Answering the same questions over and over again
Providing trivial or basic troubleshooting
Getting bored focusing on a single product or technology
At least 3 years of customer support or engineering experience in the Telco industry
24/7 availability for 8-hour shifts (we consider individual preference to the best of our ability)