Feb 20, 2023
There’s never been a more exciting time to join us now! You will enjoy the ability to choose where you work whether it be at your home or at the beach and other additional perks and benefits based on your employment status and country.
Proactively handling escalations, responding to issues in JIRA and product enhancement requests in Deel speed.
Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements
Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers
Collaborating with other internal teams globally and stay in touch until the issue is resolved.
Communicate clear & concise answers to complex technical questions
Decrease the level of basic escalations from frontline teams
Optimize escalation processes to increase the quality and efficiency of operations
3+ years of experience diagnosing and troubleshooting technical issues in a startup company/environment
1+ years experience in Customer Support
Basic understanding of Restful APIs
Basic Knowledge of SQL
Working with Atlassian, JIRA and/or Service Desk
Ability to explain complex issues in an easy and understandable manner.
Excellent track of diagnosing and troubleshooting technical issues
Strong attention to detail and analytical skills
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
At Deel, you’ll enjoy:
Computer equipment applicable to your role
Stock grant opportunities
Additional perks and benefits based upon your employment status and country
The ability to choose where you work whether it be your home, the beach, or a WeWork