Apr 26, 2022
Reporting to the Head of IT Operations but working very closely with the local studio, responsibilities will include providing IT support to the Leeds studio as well as the wider group. The role offers excellent potential for further training and the opportunity to work in a highly creative and fast paced videogame development studio. The role will involve out of hours support when required. As a Technical Support Analyst, you must have a unique blend of technical IT skills and service-based soft skills. You will be an organised multi-tasker who can work in a fast-paced environment. You will have an inquisitive mind that helps you to ask the right questions necessary to diagnose and repair hardware and software issues. We offer relocation Support & Visa Sponsorship.
It’s a very exciting time to join Red Kite; not only are we working on multiple high-profile games for current-gen and new-gen platforms, we're also developing our own IP. Here’s what we can tell you about:
· We’re helping to develop a AAA open world, action game which is one of the biggest IPs in the world.
· We're working on a new PvE 1st person shooter based on an award-winning IP for new gen-platforms.
· We’re working on an unannounced, high-profile AAA 1st person shooter for new-gen platforms in UE5.
· We’re porting a hugely successful AAA battle royale game to multiple console platforms.
· We’re porting an award-winning AAA action game to a new-gen streaming platform.
One of the most interesting aspects to working at Red Kite is the diversity of projects present within the studio. It's certainly never boring and we constantly find ourselves pushing the boundaries when it comes to the gameplay that we're creating and the technologies that we're engineering.
Come join the team, build a rewarding career, and help to make great games with a lovely bunch of people!
Be the primary point of contact for the studio IT issues and support agreed service levels, standards, and processes from the centralized helpdesk
Provide desktop, laptop, mobile, server and storage support
Setup and configure new authorised end-user devices. Install authorised software on the devices
Process incident and service requests and keep users informed about their ticket status at agreed intervals
Escalate issues which are beyond the employees' capabilities or resource capacity to senior resources in an effective manner to optimize the quality of service provided
Identify and take part in initiatives to improve the quality of the technological service
Register and classify received incidents and undertake an immediate effort to restore a failed IT service as quickly as possible. If no ad-hoc solution can be achieved, transfer the Incident to the team leader
Manage device backups, diagnose and resolve technical issues when required
Undertake small to medium-sized IT projects as instructed by the team leader
Ensure security and upgrades are applied to authorised end-user devices and kept up to date
Document and maintain all logs for equipment and users. Update the asset management platform when required
Ensure licensing for all software purchased is recorded and maintained in the asset management platform
Prepare documents, meeting materials and correspondence and provide training to end-users as required
Provide the best end-user experience and outstanding support to all internal and external end-users
Tackle any other additional responsibilities as requested by senior management
Red Kite is located in central Leeds, a major European city connected to London by rapid rail links and the M1 motorway – plus the rest of the world via Leeds Bradford airport. It's home to some of the best restaurants, bars and museums in the North of England, and is within easy reach of spectacular countryside (the Yorkshire Moors and Bronte Country), historical York and the Yorkshire East coast (you should definitely check out Whitby and Runswick Bay).
We offer a superb flexible benefits package – which includes but is not limited to:
· Flexi-time – Including 'finish early on Fridays'
· Annual Bonus
· 27 Days Holiday (Minimum) – Including your birthday, Duvet Days and Christmas Eve
· 5 Learning & Development Days per year – Including Udemy Access
· Employee Assistance Programme – Including health, mental health and wellbeing support
· Enhanced Maternity/Paternity/Adoption Leave
· Life Assurance & Income Protection
· Relocation Support & Visa Sponsorship
Nurturing Red Kite's studio culture is at the heart of everything we do and has been proudly recognised by the following awards:
· GI.biz – Best Small Company for 2020 & Best Places to Work 2021
· Best Companies – A World Class, 3 Star place to work for 2021 & 2022
· TIGA STAR Award for excellence
Red Kite is a social studio – the team regularly gather for drinks, game nights, film nights, to play sports etc. – making this a great place to build a career whilst making friends...and let's not forget Red Kite's legendary Summer BBQ and our epic Christmas party – plus much more!
Specialising in AAA PC/console development, Red Kite has a proven track record in the creation of cutting-edge games across varying genres.
Having set up home in the beautiful Grade-II listed Park Row House in Leeds city centre, Red Kite continues to develop top-quality games for multiple world-class AAA publishing partners such as Microsoft, Sony, Activision, 2K, SEGA, 505, Remedy, Rare and Codemasters.