Oct 31, 2023

TECHNICAL COMMUNICATOR NOW NEEDED, THIS IS A FULL TIME REMOTE ROLE, APPLY NOW

A Technical Communicator is what we are searching for. To support our Success Engineering team's mission of assisting our customers in becoming successful by teaching them how to obtain data from all the various locations it resides in, transform it into useful forms, or turn their questions into actual queries that can be executed, we are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup. The Technical Communicator's goal is to inform our clients about the business in the most logical way possible, whether that be through producing training materials, writing articles for our Learn section, or making videos.

TECHNICAL COMMUNICATOR NOW NEEDED, THIS IS A FULL TIME REMOTE ROLE, APPLY NOW | visajobshq.com

Being a Technical Communicator at Metabase would be a great fit for you if you:
 

  • Enjoy helping people and solving their problems

  • Have a strong technical background (minimum of 3 -5 years working in a SaaS software company)

  • Have experience with using data visualization or data analytics tools (bonus if you have experience using Metabase)

  • Have experience with at least one form of Technical Communication and can shift to other forms, using the right tool for each job

You are an expert in at least one of:

  • Technical writing

  • Technical content creation

  • Creating technical videos

  • Technical training

  • Instructional design

It’s not required, but a plus if you:

  • Have experience with open-source products

  • Have experience with graphic illustration and visual communication of technical concepts

  • Are fluent in multiple languages (this is helpful as our users are world-wide)

A typical day will involve a mix of:

  • Writing step by step articles for our Learn area,

  • Reviewing tickets handled by our Success Engineers to identify topics we have not covered in our available materials,

  • Creating short videos to teach our customers most quickly, and writing training material for our own use or for use by our customers.

  • Any given week, you might listen in on customer calls to see what we could explain better, Review discussions with our open source community in our forums to see what topics Frequently come up, chat with our Success Engineers on topics that they have to explain to get what is in their heads into the format best digestible for our customers,

  • and create a training topics outline for our customers to use in their own onboarding.