Sep 11, 2021
Your primary functions would involve Installing and Configuring out of the box features for our products and solutions. Guiding customers through their onboarding journey. Reproducing customer issues and providing guidance.
Does working with Global brands across multiple industry domains excite you? Are you ready to work with large scale enterprise customers, enabling them for success? If Yes, this is an exciting opportunity for a self-driven individual to work directly with customers and specialize and excel in Aurea's Unlimited Enterprise software library. At Aurea, we work 100% remotely and as a Technical Analysts you will work along side the worlds top 1% of global talent, driving innovation and success. If this is your calling, we are looking forward to getting to know you.
You are not expected to create new code or custom develop new features or functionality.
Key Responsibilities
Guide the customer through their onboarding journey based on our pre scripted onboarding playbooks.
Install and configure new products and solutions.
Meet on boarding SLA's to ensure the customer is set up for success within our agreed timeframes.
Resolve issues that come up during the onboarding process and guide the customer towards resolution.
At the end of the onboarding process transition the customer over to our support organization.
Expertise in writing SQL scripts (T-SQL, PL SQL, Oracle SQL)
Expertise in customer communication
Experience with Jira or any ticket tracking tools
Expertise with JavaScript (preferred)
Experience with Microsoft SharePoint, O365 (preferred)
Experience in project management and or customer support would be useful.