Mar 11, 2022
We are looking for our next Support Engineer for our UK team. If you are looking for a rewarding opportunity within a forward-thinking international tech company, come join our energetic and driven support team. You will provide technical support to our international customers on their use of Atlassian tools (JIRA, Confluence, BitBucket, Bamboo, HipChat, etc.) and Atlassian ecosystem add-ons.
You will be responsible for managing service requests and incidents.
You will be the clients' first contact point, advising them through the situation and proposing clear and simple solutions to answer to their requests within the defined SLA.
You will feed and improve our documentation through your ongoing experience with the customers.
You will work as part of a team to report on support activities and strive for continuous improvement in this domain.
- Ensure Atlassian tools advanced configuration (modify screens, assign permissions on Jira workflows...)
- Create Confluence page templates, manage spaces and user groups, configure security rules....
- Configure Tomcat and Apache HTTPD servers
- Manage AWS servers migration
- Set up certificates (SSL...)
- Analyse logs
- Write Groovy scripts
You've studied computer science or similar and have significant at least experience in customer technical support, speak English fluently, with French a bonus.
You have strong knowledge of databases (MySQL, Oracle, SQL Server, etc.).
You feel at home with system administration and have already written scripts under Linux. You have experience with Cloud platforms e.g. AWS.
You are craving a dynamic work environment where you'll have a large amount of autonomy and responsibilities.
You are a great listener and have a real sense of the end result. You know that providing great customer satisfaction on a human level is what will make a difference!
Ideally, you have already worked with Atlassian tools and are comfortable with the ecosystem.
Otherwise, you are a curious and fast learner!
Previous work experience in an international context is appreciated.
Location
We care deeply about inclusive working practices and diverse teams. Whether to help you meet other commitments or to help you strike a great work-life balance, we’ll facilitate this wherever possible. We’re keen to ensure that we’re designing a company that works for everyone.
Our London office is perfectly located, just a stone’s throw away from Borough Market with views of the Shard. We also have an abundance of after workplaces to enjoy like the famous Flat Iron Square or Mercato Metropolitano right on our doorstep.
33 days holiday (including bank holidays)
Pension scheme
Private Healthcare
Dental insurance
Life assurance
Travel insurance
Top-spec machine, Mac or PC the choice is yours
A subscription to Perkbox (dozens of offers, discounts, free gadget insurance, 2 for 1 cinema tickets, etc.)
Childcare vouchers
Skilled Worker (formerly Tier 2) visa support for colleagues & families