Apr 25
Offering the guest a once-in-a-lifetime cruise experience is a fantastic chance for the suite host. They are expected to actively seek out opportunities to create Seabourn Moments and to create an environment of total comfort. The sensation of luxury is increased by cordial interactions with the guests and meticulous attention to detail. Ignoring these responsibilities will negatively affect the visitors and eventually make them unhappy with their Seabourn trip.
Have full and comprehensive knowledge of all ship facilities and services.
Be a continual source of assistance and information to all our guests.
Maintain a high level of communication and provide feedback to the Asst. Housekeeper.
Be fully knowledgeable of in suite service, amenities, functions and systems.
Prepare the guest suite according to the guest preference and Company standards.
Familiarize the guests with all safety aspects and suite features upon arrival.
Create a memorable stay for the guests and follow up on all guest requests promptly.
Report any guest related concerns immediately to the Asst. Housekeeper.
Report for work on time and attend daily briefings.
Perform linen changes as per company standard.
Have full and comprehensive knowledge of all ship facilities and services.
Be a continual source of assistance and information to all our guests.
Maintain a high level of communication and provide feedback to the Asst. Housekeeper.
Be fully knowledgeable of in suite service, amenities, functions and systems.
Prepare the guest suite according to the guest preference and Company standards.
Familiarize the guests with all safety aspects and suite features upon arrival.
Create a memorable stay for the guests and follow up on all guest requests promptly.
Report any guest related concerns immediately to the Asst. Housekeeper.
Report for work on time and attend daily briefings.
Perform linen changes as per company standard.
Education:
A National Vocational Qualification
Alternatively, equivalent Qualification in Housekeeping would be preferred. Strong command of the English language combined with good written skills. Basic Computer knowledge.
Experience:
At least two years full-time experience as a Room Attendant in a four/five star Hotel or establishment, accommodating an international clientele and guest interaction.
Working experience with an extensive cleaning program
Knowledge, Skills & Abilities:
To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company's Basic Food Hygiene course every 2 years and achieving a Minimum of 80% pass.
Basic knowledge hygiene.
Ability to work in a team that is focused on exceeding guest expectations.
Pleasant personality for dealing with guests, fluent in English and conversational in one more international foreign language.
Physical Demands:
For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.
Must maintain physical fitness to perform tasks associated with job.
Travel Requirements:
Passport – valid for a minimum of 6 month
Flag state issued seaman book
General flag state or flag state approved marine fitness medical United States C1/D visa
English Marlin test at minimal score of 80%
Pre-employment medical examination