Jun 9, 2022
The Strategic Account Manager will serve as the primary individual responsible for effectively managing all processes pertaining to the daily operations of one or more Supplemental Health Care (SHC) strategic accounts. In this role, the Strategic Account Manager, will function as the central communication liaison between the clients, SHC offices, and any and all approved affiliate vendors using company core values of Integrity, Candor, Accountability, Respect and Excellence. In most cases, this individual will manage the account(s) using Vendor Management System (VMS) technology in an effort to ensure operational excellence, process standardization, and contract compliance.
Works to achieve pre-established goals that support the client, SHC, and affiliate vendors through weekly, monthly, and quarterly expectations
Maintains open lines of communication with all client contacts, SHC divisional offices and affiliate vendors including timely and appropriate follow-up
Function in the capacity of the Subject Matter Expert (SME) for any and all process related queries with regards to the strategic account(s)
Provide support to the client, Manager and/or local offices during the requisitioning, approval and/or recruiting processes for obtaining new SHC talent; negotiate rates and contract terms
Enter client’s contract needs in VMS; manage new and pending needs, review submissions and send over qualified submissions to client managers for review
Coordinate and route all approved client requisitions to the appropriate SHC or affiliate vendor office(s) for order fulfillment; push through the VMS technology as applicable
Effective management of VMS technology including communication of actions to support process flow as well as training and troubleshooting, as required
Ensure contract compliance of all candidate submittals and talent on-boarding; manage scheduling as required
Assist all SHC or affiliate vendor offices with Human Resources and Quality Assurance functions as it
relates to talent working at SHC’s strategic clients
Support and/or perform necessary audits and support to ensure contract compliance at all times; examples include weekly payroll processing, function as a liaison in the resolution of any invoice and/or aging discrepancies
Act as a liaison in the resolution of any talent issues involving client, SHC local and travel divisions, as well as any affiliate vendors
Determines hiring criteria and authorization of all talent placements at client facilities
Assist in hiring and managing support staff as necessary to support client programs
Provide support in report creation and distribution; reporting requirements to include contract defined reports as well as ad-hoc reporting
Ability to maintain a flexible schedule in order to support needs and/or issues with client, SHC or affiliate vendors; schedule may require support after hours and/or on-call duties
Travel may be required to ensure client expectations are met; travel expectations would be minimal (< 25%)
Help to create an environment of high morale, motivation and teamwork
Other duties as assigned
Bachelor’s Degree and/or a minimum of 3-5 years equivalent experience required
Knowledge of proper grammar, spelling and rules of composition
Knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience
Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems
Ability to set and achieve challenging goals; demonstrates persistence and overcomes obstacles
Ability to mobilize others to fulfill the vision and goals of organization and effectively influence others; inspires respect and trust; accepts feedback from manager(s); manages frequent change, delays, or unexpected events
Ability to learn new ideas, processes and systems quickly
Ability to work independently and with other team members
Ability to organize and complete work in a timely manner
Ability to multi-task
Ability to communicate effectively with all levels of the organization including external clients
Must have advanced knowledge of computers and software systems including Microsoft Office products and the Internet; prior experience with MSP, VMS, CRM software a plus
Must demonstrate strong interpersonal skills and motivational abilities
Must exhibit advanced customer service skills
Must be detail-oriented and highly organized