SPA RECEPTIONIST, ABOARD CRUISE SHIP

The SPA Receptionist is accountable for providing exceptional service, greeting every visitor with a warm and friendly demeanor, and handling all requests and inquiries in a professional and timely manner in accordance with Cruise policies and procedures and under the direction of the SPA manager in order to maximize SPA revenue and achieve the highest levels of guest satisfaction.

•Owns the guest journey as the main point of contact for all SPA guests;

•Greets and acknowledges all guests entering and leaving the SPA facilities;

•Actively promotes SPA services, packages and the SPA facilities;

•Answers phone calls, schedules appointments and completes reception administrative tasks;

•Manages guest feedback professionally and efficiently;

•Assists in all areas of the SPA operation as requested by the SPA Manager.
 

•Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as a plus

•High School Graduate or equivalent;

•1+ years of experience as a receptionist within a SPA, Beauty Salon, Fitness Center or a 4/5* Star Hotel. Shipboard experience is an advantage;

•Up-selling and cross-selling skills;

•Exceptional communication and customer service skills;

•Ability to work without direct supervision;

•Computer Literacy, knowledge of Fidelio is an advantage.
 

•Possess a valid passport and when possible a seaman book copy.