May 10, 2022
The Senior Salesforce Admin will primarily support our Sales team and Revenue Operations, working closely with leadership and internal customers as we accelerate our go-to-market capabilities. Working cross-functionally with a broad set of business partners, you will use business process understanding, appreciation for detail and quality, critical thinking, and a roll-up-the-sleeves attitude to craft holistic solutions that meet business and technology objectives while furthering our long-term goals. You will work with Sales and be responsible for the configuration, maintenance, and performance of our Sales and Marketing CRM systems, including Salesforce, and other business systems as needed. In this role, you will work with numerous departments including Sales and Marketing Operations to deeply understand the entire customer life cycle, identify key integration points and optimize the current Sales Tech stack, and help build metric reports that allow RevOps management to make data-driven decisions. You will be responsible for managing our core GTM (Salesforce-based) systems. This will also include managing the B2B lead integration, input and output into leads for Sales to follow up on. This is a fast-paced position with the capability to help automate the many business processes that surround our business.
Support the operation, performance, and optimization of the company’s Salesforce environment and its integration with other Sales systems
Manage all daily administrative functions including , workflows, custom flows, Integrations, reports, build out and maintenance of dashboards and other configurations
Collaborate and manage change for Price Rules, Product Rules, Product Setup and Configuration, Product Options/Pick-List, Quote Templates through process execution of the Sales Orders, and Advanced Approval Rules with ability to design for complex business use cases
Understand and Maintain data integration from a variety of inbound and outbound lead sources (i.e. events, website, BDR, inbound, digital advertising, etc)
Proactively look for ways to track and optimize Sales and Marketing systems and help rollout new features
Creating Automation to maintain data hygiene (data clean-up and de-duping to start) and develop best practice
Complete regular internal system audits and plan for the releases from Vendors like Salesforce, etc
Ensure system data integrity and integration with other systems (i.e. LinkedIn Sales Navigator, and more)
Implement new processes and workflows
Assess business process needs and identify technical capabilities needed
Provide guidance to clients on leading practices and domain expertise as needed
Participate in client workshops and functional elicitation sessions.Maintain System Security, hygiene and Integrity
Build, manage, and maintain Salesforce as the CRM source of truth for Ladders
Mentor and have a hand in the development of the Salesforce team
Work as SME and collaborate with stakeholders to handle requirement gathering, solution design, clear delivery timelines, and project cycle management
4+ years of Salesforce Admin experience at SaaS company
Salesforce Admin certified
A demonstrated track record of improving processes and effectiveness of the Salesforce.com platform
Ability to see projects from both a big-picture and task-specific point of view
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes
Aptitude and passion for metrics, data analytics, and data visualization
Ability to take sales processes and build data-driven and visual representations and reports
Comfortable in a fast-paced environment and capable of meeting short-deadline projects daily
Excellent attention to detail and willingness to pitch in when necessary
Bachelor’s degree in Business Administration, Engineering, Computer Science,Management, Analytics, Operations, Economics, or related field
Strong understanding of the platform; with the ability to build custom apps and objects, formula fields, workflows, Flows, Process Builders, Email Templates, Auto-Response rules, Assignment rules, Validation rules, Custom views, and others as needed