Feb 12
We are currently looking to recruit Customer Support Specialists to be based in our Bangkok office. If you are fluent in Korean, this is a great opportunity to develop your customer service skills while working for a fast-paced company that values its employees. If you are looking for a rewarding and exciting career in customer service, we want you!
You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
Professionally handle high volume of inquiries from clients and customers.
You will be accountable for meeting individual (KPIs) and team goals.
Understand and deliver business strategies and improve customer services through the execution of self-service.
Continuously identify work process improvements.
Communicate to Team Leaders and (or) Manager.
Perform office-based administrative duties whenever required.
Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
We are looking for individuals that have an excellent command of spoken and written Korean & business level of English.
Immaculate telephone manners and communication skills.
Excellent listening skills, critical-thinker with attention to detail.
Minimum typing speed of 35 words per minute
Willing to work rotating shifts
Ability to work in both a team environment and autonomously
Demonstrate high degree of integrity and confidentiality
Relocation/ visa support will be provided.