Feb 3

RELOCATE TO SLOVAKIA AS A COLLECTIONS ANALYST WITH ITALIAN, APPLY NOW

Are you interested in gaining international work experience and willing to relocate to Bratislava, Slovakia? Apply now!

RELOCATE TO SLOVAKIA AS A COLLECTIONS ANALYST WITH ITALIAN, APPLY NOW | visajobshq.com

What you will do

  • Handling collections management for assigned branches, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters on timely manner (in line with pre-defined collections strategy and established KPIs)

  • Determining reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes, analyzing repeating reasons, and proposing remediation actions.

  • Registering customers’ disputes on IT tools with appropriate codes for the assigned portfolio of customers and submitting disputes to respective resolution owner and coordination for timely resolution as well as following up on disputes in customer portfolio.

  • Handling inbound calls from respective segments of customers

  • Processing customers’ refunds to customers in case of overpayments and other customer claims.

  • Supporting Cash Application teams by contacting assigned customers and clarifying allocation details for received cash as well as credit notes issued.

  • Supporting Cash Application Team in researching complex cases via account reconciliation.

  • Proposing write-offs, declaration to legal firm and/or submitting cases to 3rd Party Collection Team if cases are not collectable by early collections methods.

  • Support to release orders in related ERP + other tools if applicable and communication related to this task (communication with relevant counterparts, departments etc.)

  • Executing company collections strategies.

  • Supporting Credit Management Team, Sales and Finance in customer performance analysis or gather relevant documents needed.

What we look for

Required

  • Willing to relocate to Bratislava, Slovakia

  • Italian at B2 level and English at B2 level is required.

  • Enthusiastic, cooperative, and positive attitude.

  • Flexible and able to adjust communication style when working with different audiences.

  • MS-Office knowledge, especially Excel.

Preferred

  • Degree qualified.

  • Experience in multinational company.