Apr 3

RECRUITING A DESKTOP SUPPORT SPECIALIST, RELOCATE TO SPAIN WITH WORK VISA SPONSORSHIP, APPLY NOW

A Desktop Support Specialist is needed to join our fantastic team in Malaga.

RECRUITING A DESKTOP SUPPORT SPECIALIST, RELOCATE TO SPAIN WITH WORK VISA SPONSORSHIP, APPLY NOW | visajoshq.com

What you'll do

  • Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux.

  • Provide timely and consistent support, acknowledging and recording all issues and requests.

  • Handle network and desktop setup for New Employees/Visitors and office moves.

  • Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.

  • Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.

  • Manage hardware inventory and purchasing requests.

  • Manage printers queues systems.

  • Create documentation for corporate policies and processes.

  • Share knowledge of company corporate tools with the users to ease their day to day work.

  • Support backup and restore policy of users equipment.

  • Optimize and automate repetitive tasks.

  • Work on project roll-outs and report their progress.

  • Minimum experience with datacenter racking/patching.

What you'll bring

  • Minimum 1 year experience in a Desktop Support onsite role or 2 years on a similar position like Service Desk.

  • English language required (C1).

  • Spanish language not required but preferred.

  • Basic hardware/software troubleshooting skills

  • Familiar with onboarding and offboarding process for new hires and leavers.

  • Experience managing Active Directory (account creations, security groups management).

  • Good knowledge of Windows Operating System, basic knowledge of MacOS and Linux OS not required.

  • Experience with Lenovo/Apple hardware.

  • Basic understanding of network concepts (TCP/IP, DNS, DHCP).

  • Printers, scanners, copiers and audio/visual equipment (cisco/WebEx)

  • Proven experience administering: Microsoft Windows 7/8/10/11, Microsoft Office 2013-2019, MacOS and Linux.

  • Strong skills managing Active Directory (Users, contacts, permissions, groups...)

  • Experience with management systems SCCM/MDT and MDM (XenMobile, AirWatch, MobileIron)

  • Security Services - Trend Micro/EPO/WSUS/Secunia/VPN

  • Ability to work well under pressure.

  • A strong sense of responsibility and initiative and an ability to complete tasks accurately.

  • Ability to work in a team environment and independently.

  • Expected to be familiar with all corporate processes and policies.

  • Excellent verbal and written communication skills with high interpersonal skills and customer orientation.

  • Work on a Rota basis.

  • Some physical lifting required (occasional lifting of heavy equipment such as: monitors, switches …etc.).
     

What's in it for you

  • Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech.

  • Flexible working hours.

  • Contemporary and accessible office environments with a range of workplace perks

  • Six weeks’ paid leave for every four years of service.

  • Being part of a team with a forward-looking, international mindset and agile working practices.

  • Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country) 

  • A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages).

  • Wellbeing programmes, learning and personal growth opportunities.

  • A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons.

  • Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing.