Apr 3
A Desktop Support Specialist is needed to join our fantastic team in Malaga.
Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux.
Provide timely and consistent support, acknowledging and recording all issues and requests.
Handle network and desktop setup for New Employees/Visitors and office moves.
Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.
Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
Manage hardware inventory and purchasing requests.
Manage printers queues systems.
Create documentation for corporate policies and processes.
Share knowledge of company corporate tools with the users to ease their day to day work.
Support backup and restore policy of users equipment.
Optimize and automate repetitive tasks.
Work on project roll-outs and report their progress.
Minimum experience with datacenter racking/patching.
Minimum 1 year experience in a Desktop Support onsite role or 2 years on a similar position like Service Desk.
English language required (C1).
Spanish language not required but preferred.
Basic hardware/software troubleshooting skills
Familiar with onboarding and offboarding process for new hires and leavers.
Experience managing Active Directory (account creations, security groups management).
Good knowledge of Windows Operating System, basic knowledge of MacOS and Linux OS not required.
Experience with Lenovo/Apple hardware.
Basic understanding of network concepts (TCP/IP, DNS, DHCP).
Printers, scanners, copiers and audio/visual equipment (cisco/WebEx)
Proven experience administering: Microsoft Windows 7/8/10/11, Microsoft Office 2013-2019, MacOS and Linux.
Strong skills managing Active Directory (Users, contacts, permissions, groups...)
Experience with management systems SCCM/MDT and MDM (XenMobile, AirWatch, MobileIron)
Security Services - Trend Micro/EPO/WSUS/Secunia/VPN
Ability to work well under pressure.
A strong sense of responsibility and initiative and an ability to complete tasks accurately.
Ability to work in a team environment and independently.
Expected to be familiar with all corporate processes and policies.
Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
Work on a Rota basis.
Some physical lifting required (occasional lifting of heavy equipment such as: monitors, switches …etc.).
Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech.
Flexible working hours.
Contemporary and accessible office environments with a range of workplace perks
Six weeks’ paid leave for every four years of service.
Being part of a team with a forward-looking, international mindset and agile working practices.
Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country)
A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages).
Wellbeing programmes, learning and personal growth opportunities.
A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons.
Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing.