PSA CONSULTANT, REMOTE | WORK FROM HOME

The PSA Consultant will work within defined project teams to perform the technical implementation, and necessary application configuration outlined by customer requirements meetings. The candidate will be responsible for completing tasks on one or more concurrent projects and reporting status to the assigned Project Manager.

• Working with the Technical Lead and/or Business Analyst to translate the customer requirements into a working solution

• Participate with the implementation of Salesforce and FinancialForce PSA product offerings

• Troubleshoot end-user application problems as needed

• Stay current with FinancialForce PSA best practices

• Providing technical support to the customer during the implementation phase

• Assisting with the installation of software

• Assisting customer with configuring the application functionality to meet customer’s business objectives

• Assisting customer or third-party integrator to develop interfaces to our products

• Providing technical training to the customer technical staff

• Providing on-site support to customer during the testing and go-live phases to ensure a successful deployment

• BSc in Computer Science or equivalent

• Experience within a professional services organization, in a consulting role to external clients

• Experience working with or implementing a Professional Services application

• Salesforce certification, a definite asset

• +5 years experience using or working with a Salesforce platform, a definite asset

• Experience working with Microsoft technologies including Office Suite

 • Clearly communicate technical information, concepts and solutions in a professional manner
 • Develop workarounds to difficult problems in a fast-paced and dynamic environment as needed
 • Travel may be required depending on location of client
 • Excellent written and verbal communication skills in English and French (asset)
 • Strong desire to work both in design and on 'hands-on' implementation modes in the delivery of technology solutions
 • Excellent communication skills; have the initiative and resourcefulness plus the demonstrated ability to work without supervision
 • Ability to “think outside the box” and have the tenacity to succeed despite obstacles would be a definite plus