Nov 28, 2022
We are searching for someone that is innovative, creative, and focused on finding solutions to help us create the best creative experience on earth. You would be working on one of our company's primary operations tasks if you joined our Project Support Operations (PSO) team. We are looking for a problem-solver who is willing to assist our creative project managers and designers in giving our clients the finest creative experience possible. The task will require assessing and resolving escalations, spotting potential threats to the health of the accounts, and contributing their problem-solving skills throughout the project.
Focusing on innovation, you would be working closely with the extended Operations team to identify trends in customers’ concerns, and find creative solutions for these.
Investigate escalations -analyze and solve internal and external escalations raised throughout the project process.
Generate findings -record and share conclusions on potential risks and quality concerns directly affecting our accounts’ health.
Collaborate cross-functionally -work closely with the Customer Success team and Team Leaders in brainstorming solutions to customers’ concerns.
Identify trends -analyze performance on projects with escalations and categorize the underlying cause(s) to identify performance trends.
Coach and advise -serve as advisor to Creative Project Managers, Creative Leads, and PM Team Leads on project-related affairs.
1-2 years of experience in operations roles -preferably in tech-related companies.
Outstanding levels of attention to detail, process orientation, and analytical skills.
High personal standards for quality, accountability, and reliability.
Excellent communication skills -fluent in written and oral English.
Strong technical skills -previous experience working with GSuite and design software.
Outstanding interpersonal skills and the ability to clearly communicate and work in a team environment.
Excellent understanding of customer satisfaction -and its potential issues or disruptors.
We’re on a mission to create more equal opportunities globally. And with that in mind, we’ve built a natively remote company enabling us to reach out to the best talent no matter where they work.
Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:
A global community of talented people working from more than 60 different countries.
Flexible working hours from anywhere in the world. All you need is access to the internet.
Work closely with leading global brands. We’re talking Amazon, Salesforce, Shopify and a lot more.
A career path towards increased responsibility, mentorship and leadership. We grow, you grow.
A trusting, ego-free and truth-seeking environment.
A high-pace, high-energy, and high-performance environment,
Pioneering the future of work with a fair, friendly and supportive community. We’re pretty proud of that one.
Disrupting a massive global industry with a huge market opportunity.
Paid vacation and training
Trusted by 450+ ambitious brands, Superside is the #1 creative-as-a-subscription service designed with Marketers and Creatives in mind. By combining the top 1% of creative talent from around the world with purpose-built design ops technology, Superside helps companies like PUMA, Shopify, Prime Gaming, Autodesk and LVMH scale creative in order to test, learn and grow faster. Since inception Superside has been a fully remote company, with 700+ team members working across 60+ countries and 19 timezones.