Jun 12, 2022
This is a remote role open to candidates in the London metro area or otherwise located in the EMEA region.
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.
Participate in onboarding and training two new hires
Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
Close an average of 150 support tickets per week
Maintain an average quality score of 90% or above
Answer technical customer inquiries via email
Generate high-quality educational resources for our users and team
Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
Learn and grow with a fast-growing team
1-3+ years of previous SaaS Support experience and high volume support
Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
Experience distilling complex ideas into more simple terms, like teaching others a new board game
Observing patterns and solving puzzles
Clear and proficient in written communication in English
Empathetic, positive, patient, and excited to help users' solve their pain points
Organized, reliable, independent, and productive
Comfortable with mathematical and financial topics
Excited about providing fast-paced support in a high-growth startup
Looking to learn about startup support in a hands-on manner
Able to work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? We know that the confidence gap and imposter syndrome can get in between spectacular candidates and roles they'd be great for. If this opportunity is exciting please don't hesitate to apply — we really do want to hear from you — even if you're not sure you've got every skill we're after.