Apr 28, 2022

PRODUCT SUPPORT SPECIALIST | REMOTE, WORK FROM HOME

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist, you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone. This is a remote role open to candidates in the London metro area or otherwise located in the EMEA region.

PRODUCT SUPPORT SPECIALIST | REMOTE, WORK FROM HOME | Visajobshq.com

1-year outcomes

  • Participate in onboarding and training two new hires

  • Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)

  • Close an average of 150 support tickets per week

  • Maintain an average quality score of 90% or above
     

You will:

  • Answer technical customer inquiries via email

  • Generate high-quality educational resources for our users and team

  • Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback

  • Learn and grow with a fast-growing team

Some of the skills and knowledge we’re excited about

  • 1-3+ years of previous SaaS Support experience and high volume support

  • Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology

  • Experience distilling complex ideas into more simple terms, like teaching others a new board game

  • Observing patterns and solving puzzles

We are looking for someone who is or has

  • Clear and proficient in written communication in English

  • Empathetic, positive, patient, and excited to help users' solve their pain points

  • Organized, reliable, independent, and productive

  • Comfortable with mathematical and financial topics

  • Excited about providing fast-paced support in a high-growth startup

  • Looking to learn about startup support in a hands-on manner

  • Able to work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.


 Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google