Dec 3, 2022
The Product Manager for our flagship product, will wear many hats in a role that touches many critical business functions. Having a hand in sales, marketing, and project management makes each day a unique challenge. The right person for the position must be strongly self-motivated, have the ability to multitask, and a problem-solver attitude. In addition, the ability to thrive in a distributed, small team work environment is a must.
The Product Manager reports directly to the company founder, working daily with our customers as well as support and development. Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8).
Responsibilities Include
Sales:
Answer sales-related inquiries from current and prospective customers.
Conduct demos for prospective customers (over Zoom) several times a week.
Manage follow-ups from previous demo’s and sales contacts.
Marketing:
Build out our existing partner program to add several new high-quality partners a month.
This will require defining the best types of organizations to approach and then performing that outreach.
Track traffic and performance of the HelpSpot website.
Manage outside web content providers and assist in product website positioning.
Build out our G2 and Capterra presence.
Project Management:
Design and implement a new product roadmap translating market research and customer interactions into a compelling product strategy.
Ad-hoc project management for various smaller projects and initiatives.
Requirements
4+ years of experience as a project or product manager or owner.
Experience with B2B software in some capacity with management responsibility for its adoption and use.
Outstanding written and verbal communication skills.
Experience with public speaking and/or presentations.
Comfortable working in a small distributed team.
Based in the United States.
Bonus Skills
Experience with HelpSpot or other help desk software.
Formal sales or marketing experience.
Salary and Benefits
Salary: Commensurate with experience
Half-day Fridays
100% of the employee’s medical, dental, and vision premium
15 days of paid time off
3% of your salary contributed to 401k
Top-of-the-line Apple hardware provided
Fully remote with flexible start/end times
40 hour work week with no overtime expectations
About UserScape
We are the people behind HelpSpot, LaraJobs, Laracon, Thermostat, and a few more things! We’ve been bootstrapped, profitable, and fully remote since 2005.
We’re a company of 4 full-time and 2 part-time employees. We all have an entrepreneurial spirit and can-do attitude to get the job done. We all work hard on the clock but respect a strong work/life balance; where time off and side project work/part-time businesses are supported and encouraged.
We’re strong advocates of open source software and many of our products directly support the open source community.