Nov 15, 2022
As the point of contact for system changes, you will translate business requirements into effective outcomes for applications and cloud solutions. Additionally, you will cooperate with client business functions to comprehend and establish a system roadmap and work with key stakeholders to clarify business requirements while sharing responsibility for benefit realization. The application manager is in charge of the roadmap, maintenance, and support of the application. We are delighted to accept applications from people all over the world. While we are able to sponsor visas, kindly take note that we can only pay for the Immigration Skills Charge and the Certificate of Sponsorship. It is expected that you will be based in the UK within commuting distance and prepared for your first day of work for all employment offers made for UK roles, so please keep this in mind. Please don't hesitate to ask questions if you have any.
Responsibilities of this role include creating, leading and managing an Application Team by providing support, direction and guidance to ensure the function is adequately skilled, developed, and correctly resourced to meet our business needs. You will report back to senior management on team performance and ticket volumes with a continuous service improvement plan. You’ll ensure with the team that business applications are reliable, consistent, secured and properly governed, whilst improving and optimising operational performance of applications. You’ll closely cooperate with the IT Service Management Team to ensure that applications are properly supported by a strong and reliable IT infrastructure.
You will understand the technology capabilities within the application/system area and apply this knowledge to help solve Ocado’s problems. The successful applicant will also contribute to creating and maintaining an outstanding list of work with an order of priority, ensuring that technical projects and tasks are considered alongside business change initiatives, and contribute to managing the demand side of IT governance and communicate high-level business requirements to IT functional groups. You will also propose changes or solutions to products and services for optimal business results, whilst supporting with coordination and stakeholder facilitation and wider business change management.
About you
You will have relevant industry experience or technology business experience. You will have demonstrable application management experience and previous experience of transitioning products from project into service. You will have the ability to capture business needs and user requirements to support product realisation, and proven ability to plan, manage, track and deliver on commitments. The successful applicant will also have proven team management skills, including motivation and development support, and stakeholder engagement skills, whilst having the ability to prioritise in a fast-paced environment. Working within the ITIL Framework is also a requirement.
Desirable but not essential:
ARAS and FIXX application knowledge. You will have experience with Asset Lifecycle Management and Product Lifecycle Management applications.
What do I get in return?
Hybrid working and flexible working patterns, private healthcare, car salary sacrifice and cycle to work schemes. A range of amazing benefits including: free shares and life assurance, 15% off your Ocado.com shopping, company shop offering discounts of up to 70% on groceries from leading brands and major retailers, exclusive travel, retail and leisure discounts nationwide, an incredible Head Office, complete with an on-site cafe and restaurant just 20 minutes by train from Kings Cross, a free shuttle bus from and to Hatfield Station, 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete), enhanced pension scheme, matching employee contributions up to 7% of salary, and access to our employee assistance programme.
Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment. If you have any support or access requirements, we encourage you to advise us at the time of application.
When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!
Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.
Changing the way the world shops, for good.