Jun 9, 2022
The Operations Support Specialist will help establish and build Supplemental Health Care's Managed Services Programs (MSP’s) reputation throughout the market. Responsible for managing the integrity of information throughout the multiple databases within SHC. Responsible for building relationships with internal teams and external contacts to help ensure processes are managed effectively. Play a key role in maintaining information and technology configuration in our multiple Vendor Management Systems. Integral in assisting office staff using the Company's core values of Integrity, Candor, Accountability, Respect and Excellence. Below is a list of essential functions for this role across the Company. These functions may or may not be performed and are not defining limits of this position.
Work with MSP Directors and Recruiting Directors with SHC to add Administrative Support
Provide technical client support with passion and smile
Escalate challenges to appropriate Directors
Provide administrative support for MSP Directors as requested
Work with VMS Team to assist in getting clients to update VMS sites to ensure correct billing and payment
Work directly with interdepartmental managers
Accurately review information associated with the VMS
Research, dispute and resolve discrepancies within the VMS systems
Maintain operational excellence through executing the Supplemental Way
Help to create an environment of high morale, motivation and teamwork
Other duties as assigned
Associates Degree and/or 1-2 years equivalent experience preferred
Knowledge of proper grammar, spelling and rules of composition
Must have a working knowledge of computer and software systems including Microsoft Office products and the Internet
Must be detail-oriented and highly organized
Ability to work independently and with other team members
Ability to organize and complete work in a timely manner
Ability to multi-task
Ability to communicate effectively with all levels of the organization
Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required