Feb 9, 2023
As an Operations Specialist you will work closely with various parts of the organization to ensure that we reply timely and with the expected quality to incidents impacting our customers, along with identifying inefficiencies and potential risks to our processes and help solve them proactively. You will also be instrumental for defining and providing input for further automating and taking to the next level our incident management tools, as well as driving forward strategic initiatives while receiving guidance to unlock your potential. Please note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.
Adyen is dedicated in creating the best possible customer experience is something we strive for constantly and our Operations team stands at the center of it. We are currently looking for a hands-on Operations Specialist with a problem-solving mentality that wants to be part of the growth of our operations team in Amsterdam.
The role offers a balance of high levels of ownership to find, initiate and drive projects that will affect all parts of the Adyen platform. Additionally, the role requires balancing of long running projects with day-to-day duties that are integral to the smooth operation of the platform.
What you’ll do
Incident Management : Facilitate incident mitigation, recovery and resolution for high risk incidents. Influence and motivate teams across a diverse set of vertical domains and geographic locations to ensure high risk incidents are addressed rapidly and efficiently.
Coordination: Build and maintain partnership across each solution/stream - Develop and manage a comprehensive incident management program of emergency operating procedures for each stream/solution.
Communicate: Drive change by communicating compelling and actionable insights to diverse audiences. Impact product strategy and design through research. Escalate and provide information and updates on critical incidents to formulate accurate communication to senior management team and other operations teams throughout the lifecycle of the incident.
Process Optimization: Working with Reliability Engineering and Tech Org to improve incident tooling, reliability and user communications
Partnership: Work with personnel and teams across the organization to ensure the best possible merchant experience.
Feedback: Serve as a feedback loop for the organization, gathering customer feedback, tracking the evolution of customer needs, and communicating these to product and management teams.
Who you are
You are inspired by the potential for innovation in the payments space and passionate in your drive to push boundaries and create value.
You have a strong background and experience in incident management.
You have solid communication skills and the ability to develop strong working relationships throughout the organization, able to translate technical situations to clear and concise dashboards.
You are a strategic thinker with the aptitude to manage cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision. You are comfortable dealing with ambiguity and producing quick results in a 24/7 environment.
You have a global perspective and the ability to interface seamlessly with a global, multicultural team (cultural awareness).
You have good technical affinity, experience with dashboard and writing scripts & automation, (JavaScript, Grafana)
You are fluent in English. Additional language(s) are highly valued.
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.
This is Adyen
Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.