Oct 11, 2022
To ensure the relevant business systems are operational ensuring an efficient service to our customers and clients, avoiding or minimising any impact to customers following system outages or incidents. To achieve this you will be managing warehouse incidents and tasks across multiple disciplines such as Engineering Operations, Technical Support Services and Business Operations. This will include identifying, raising and managing system faults in appropriate systems, prioritising bot recoveries and arranging recovery windows. You will investigate failed tasks and inaccessible stock and customer totes, resolving technical issues as part of the support services team. This role will require flexibility due to us being a 24/ 7 operation and a shift pattern will be in place that will require working days, nights and weekends. We welcome applicants from across the world. If your employment is subject to sponsorship under the UK points-based immigration system, we'll pay for the cost of a Certificate of Sponsorship for you, including the Immigration Skills Charge (ISC) if applicable
We would like to see a a good understanding of computing configurations, ITIL, infrastructure and the OSI model along with Google suite. The ability to engage with stakeholders at all levels to provide technical updates and engage with technical requests, a background in resolving technical incidents in hardware, software and networking. You will have excellent communication skills both verbal and written English, with knowledge of Japanese a bonus. Finally, being a strong team member, supporting and sharing knowledge amongst the team will be key to your success. This is an onsite based role and will take part in a team shift pattern to cover operations 24x7.
Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We can offer technically stretching work, a competitive salary and;
Hybrid working and flexible working patterns; Private healthcare; Car salary sacrifice and Cycle to Work schemes; A range of amazing benefits, including Free Shares and Life Assurance; 15% off your Ocado.com shopping; Company shop offering discounts of up to 70% on groceries from leading brands and major retailers; Exclusive travel, retail and leisure discounts nationwide; Incredible Head Office, complete with onsite cafe and restaurant just 20 minutes by train from Kings Cross ; A free shuttle bus from and to Hatfield Station; 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) ; Enhanced Pension scheme, matching employee contributions up to 7% of salary; Employee Assistance Programme
We welcome applicants from across the world. If your employment is subject to sponsorship under the UK points-based immigration system, Ocado Group will only pay for the cost of a Certificate of Sponsorship for you, including the Immigration Skills Charge (ISC) if applicable. You will be responsible for the cost of your own visa application and the Immigration Healthcare Surcharge (IHS)