Apr 24
The ideal applicant makes sure that customers are satisfied with products and services overall. Serves as the main point of contact for HR services and upholds continuous ties with client contacts. Ensures high-quality customer service and assistance by working cooperatively with internal partners.
Provides excellent client service experience to customers.
Services clients both remotely and in person providing consultative guidance to ensure appropriate resolution of client issues.
Demonstrates strong organizational skills to manage and track multiple clients and juggle multiple priorities.
Possesses an understanding of multi-state complexities and the coordination of Federal and State regulations.
Partners with the Client HR Service team to share knowledge, provide excellent service to clients and their worksite employees, and remain current in knowledge of ever-changing HR regulations and best practices.
Possesses strong knowledge of HRIS systems, with experience in applicant tracking systems, electronic onboarding, e-Verify, benefits enrollment configuration, and time and attendance tracking applications.
Partners and collaborates with internal departments/subject matter experts in delivering actionable responses or plans to clients' concerns.
Serves as HR subject matter expert in areas of regulatory compliance, including FMLA, ADA, OSHA, ACA, and other applicable federal and state regulations.
Develops and creates client Employee Handbooks, policies, and procedures to ensure compliance with state and federal regulations.
Provides consultative guidance and advice to clients in the areas of Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement.
Conduct open enrollment meetings for customers, advising on benefit plan selection and contribution strategies. Communicates and interprets HR policies and procedures while providing remedies for any employee relations issue that may arise.
Seeks appropriate guidance and support from HR coach as applicable.
Provides turnover analysis, and action planning and offers unemployment escalation assistance.
Maintains an awareness of HR trends and conducts training based on available resources.
Bachelor's Degree in HR or related field
HR Certification Preferred
PEO Experience Preferred
Fluency in HR systems - preferably PRISMHR and/or iSolved
Experience with project management tools a plus
Experience with Google and Microsoft Office Products such as Excel, Word, and PowerPoint.
3-5 years of experience in Human Resources, customer service, or relationship/client management environment with proven ability to produce results assisting clients to grow product offerings and reduce attrition in assigned portfolios.
Knowledge of human resources, benefits, and payroll, and additional experience instead of a degree will be considered.
System Requirements
At least 15mbps for the main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone
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