Apr 25
In your capacity as Jr. Food Beverage Manager, you will support the Bar Manager in managing, coaching, and growing a diverse beverage staff to continually provide guests with an experience that is experience-driven and compliant with brand standards. promotes a guest- and teammate-centric culture that drives the beverage operation and service, boosts Net Promoter, profitability, and service excellence, and maintains a safe and healthy environment in compliance with HESS guidelines.
Consistently exceeds Beverage defined targets, by driving a personalized guest and teammate-centric culture, and reducing friction points.
Actively ensures that all food service staff in all bar locations are always acting as company ambassadors and displaying a positive and professional impression
Takes full ownership of any negative service interactions and ensures a timely, effective and personalized service recovery takes place, documenting and escalating accordingly
Owns and ensures utilization of Princess MedallionClass products, services and applications throughout their areas to drive engagement in delivering a guest and teammate-centric experience.
Ensures teammates are processing guest orders promptly and accurately through the correct onboard POS system, providing guidance and support where needed.
Takes an active lead in bar counts in high-traffic areas across the vessel.
Minimum one (1) year of proven experience as Assistant Food & Beverage Manager or in similar roles in high-volume F&B operations (Hotel/Hospitality related fields or Cruise Industry).
Strong analytical skills - Candidates must be able to assist in the day-to-day logistics of Beverage Svc to increase productivity.
Strong problem-solving skills - Candidates must be able to solve customer complaints and provide support to staff members.
Strong customer service skills - Candidates must be able to interact with customers regularly, greeting them and addressing their complaints.
Fluent English Language Skills, both verbal and written.
Advanced computer skills involve using MS Office programs, F&B management software, POS).
Preferably a graduate of a recognized hotel/catering/culinary school.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. Princess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates.