Apr 25
In addition to managing table assignments and seating in the Main Dining Room during evening shifts, the Seating Host will answer directly to the Restaurant Manager and be responsible for seating and greeting activities in the Colonnade during breakfast and lunch shifts. Along with being in charge of all SilverWhere-related tasks, the seating host will also be in charge of setting up and managing the hosting tables' RSVPs.
The Seating Host plays an important role in The Restaurant team. They are the face of the restaurant and are the first point of contact. They should be wholly engaged in the operation and seek to speak to every guest on board. Acquiring feedback is very important and gives us the opportunity to create Seabourn Moments or rectify any challenges we come across throughout the cruise.
Reporting responsibilities:
The Seating Host reports directly to The Restaurant Manager.
Management and coordination of invitations and all tasks related to the assignment of hosting tables.
Management of SilverWhere and reports generated from this system, in addition to compiling and combining the reports to be sent to the office.
90% name recognition, including the acknowledgement of all celebrations.
Responsible for effective and equal distribution of guests among the stations in the Restaurant during seating
Responsible for daily feedback to the F&B Management.
Welcoming all the guests in the Colonnade for breakfast and lunch shifts and welcoming and assigning the guests to their tables/seats in the Restaurant for dinner.
Responsible for entering all newly gathered guest preferences throughout the cruise into Siebel for future use.
Keeping track of a guest feedback log throughout the duration of the cruise for effective follow-up on guest feedback/complaints. [Also share with GSM]
To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
Education:
High School Diploma or equivalent
Experience:
2-3 Years experience is required in a similar position in a 5 star establishment. Cruise Line experience preferred.
Knowledge, Skills & Abilities:
Professional and well-presented appearance Outgoing personality
Excellent language skills
Fast and accurate computer skills
Basic F&B knowledge
Ability to deal with pressure and difficult guests
Excellent Seabourn culture
Excellent ability for name recognition
Excellent knowledge of SilverWhere [Training will be conducted on board] Effective planner and organizer
Physical Demands:
For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.
Must maintain physical fitness to perform tasks associated with job.
Travel Requirements:
Passport – valid for a minimum of 6 month
Flag state issued seaman book
General flag state or flag state approved marine fitness medical United States C1/D visa
English Marlin test at minimal score of 80%
Pre-employment medical examination