Apr 25
Finding and stopping fraudulent activity through analysis and preventative measures is the primary goal of a Global Fraud and Chargeback Analyst. Along with offering suggestions for business enhancement, chargeback processes should be optimized to guarantee accuracy, compliance, efficiency, and customer satisfaction.
Monitor and analyze daily transactional data to detect unusual or suspicious patterns that may indicate a potential fraudulent activity (Kount + iVisa Backend).
Work on reducing chargeback rates and improving the chargeback win rate.
Prepare and submit compelling responses to chargeback cases, providing supporting evidence as needed.
Maintain accurate documentation/register of chargeback cases and fraud prevention activities.
Contact customers for fraud prevention and to avoid refunds/chargebacks and follow up
Conduct in-depth investigations and post-incident reviews into suspected fraudulent transactions
Support in the extraction and analysis of data patterns/trends to provide strategies to reduce loss in the company through fraud prevention.
Proactively identify areas for process improvement and suggest enhancements to fraud detection and chargeback management procedures.
Elaborate biweekly and monthly reports making sure that data is accurate and updated.
Update training protocols of the area proposing best practices and automation where possible.
Collaborate with internal departments to gather necessary information for chargeback dispute analysis.
Proven experience in chargebacks and fraud prevention.
Proficiency in data analysis tools (Advanced Excel, with the ability to create reports).
Availability to work from 6 AM to 3PM CEST.
Strong analytical and problem-solving skills
Detail-oriented with a strong sense of urgency.
Self-driven, constant learner and motivated to give the best of himself.
Excellent communication skills, both written and verbal.
Advanced English and Excel level.