Jan 28
We are seeking a CRM Administrator to act as the main point of contact for all matters pertaining to the CRM of the company. By enhancing and implementing procedures to guarantee efficient compliance and solution delivery across the sales and operations team, this individual will have a significant impact on the growth of the business. With prior experience managing CRMs in the e-commerce sector and a foundational understanding of data handling and analysis, our ideal candidate is a self-starter who can thrive in a fast-paced start-up environment. With their strong problem-solving abilities and analytical mindset, this individual will have a major influence on the daily operations of the company.
Serve as primary system administrator for our CRM environment
Investigating and assessing reported defects in the CRM.
Creating user interfaces.
Building security parameters and undertaking audits as necessary.
Serve as primary system administrator for the CRM environment
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Manage CRM data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests
Assist in training of new users, and grow the CRM skill set across the organization
Work independently with members of the user community to define and document development requirements
Participate, contribute, and assist in projects and initiatives of the Operations department - With a work focus including, but not limited to the following: data entry, data processing, basic reporting, data maintenance, research, data mining/analysis, QA, problem identification, problem resolution.
Uncovers issues, inefficiencies, or areas of improvement during initial phase work tasks and subsequently presents findings to the team
Contributes to the problem-solving and ideation process for all assigned tasks
Participates in training and hand-off of relevant tasks/items to BAU departments when appropriate
Previous experience in CRM administration and business operations in the e-commerce space, preferably in a startup environment
Detail-oriented with a propensity to identify vulnerabilities and potential points of failure
Extremely reliable and able to work with minimal supervision
Driven and motivated to overachieve and deliver exceptional performance
Possesses unwavering integrity and dedication to the quality of results
Able to work with different members of the organization at all levels
Fluency in articulating thoughts and processes both verbal and written, especially for training purposes
Customer-centric mindset
Can handle uncertainty, unknowns, and fast-paced, high-stress environments
Comfortable with voicing concerns, objective analysis, and creative ideas
Active Listener, Attentive, Exceptional Communication & Comprehension Skills
Fluent in English