Apr 22
Every year, our company grows by 80%. Since we are aware that our greatest asset is our workforce, we are constantly searching for qualified candidates to join our team and advance our mission. Above all, we always enjoy ourselves!
Provide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift.
Seek to improve customer satisfaction with each conversation.
Ensure the recent update is documented in our internal systems by maintaining active communication side-by-side with other departments like processing agents.
Attend all meetings as scheduled.
Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.
+1 year in bilingual customer service.
Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers.
Have excellent communication skills and the ability to generate empathy.
Are empowered and full of energy to challenge the status quo.
Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
Want to be a fundamental part of building the team and the foundation for the iVisa experience.
Advanced English level.