May 10, 2022
Are you a customer support agent obsessed with providing a great customer experience? Are you known to solve complex problems by getting to the root cause? We are an all-in-one platform that makes it simple for accountants to work with their clients by replacing email with secure communication and file-sharing app that is 19 times faster. As we quickly scale up our customer base, we are looking for excellent customer support agents to help handle customer requests. You will learn, use, and support our flagship product in this role and build your expertise in solving challenging technical problems. Your goal is to provide impeccable customer service quality so clients continue to use our product year after year.
If you thrive on problem-solving and providing a great customer experience, then this is the role for you!
Solving complex customer problems using your product knowledge
Understanding and identifying the root cause of the customer's problem through insightful questions
Working alone and avoiding live customer interaction
Analyzing, writing, or debugging source code
Taking ownership of support incidents and using all available resources and knowledge to resolve them
Delighting customers at the quality of service provided for their support inquiries
Professional experience troubleshooting and solving technical problems
Ability to speak and write both English and Spanish fluently