JUNIOR TECHNICAL SUPPORT ANALYST | RELOCATE TO THE UK WITH WORK VISA SPONSORSHIP

 Be the primary point of contact for the studio IT issues and support agreed service levels, standards, and processes from the centralized helpdesk.

Provide desktop, laptop and mobile support.

Set up and configure new authorised end-user devices. Install authorized software in the devices.

Process service requests and keep users informed about their incidents' status at agreed intervals.

Escalate issues which are beyond the employees' capabilities or resource capacity to senior resources in an effective manner to optimize the quality of service provided.

Identify and take part in initiatives to improve the quality of the technological service.

Register and classify received incidents and undertake an immediate effort to restore a failed IT service as quickly as possible. If no ad-hoc solution can be achieved, transfer the Incident to the team leader.

Ensure security and upgrades are applied to authorised end-user devices and kept up to date.

Document and maintain all logs for equipment and users. Update the CI and asset management platform when required.

Ensure licensing for all software purchased is recorded and maintained in the asset management platform.

Provide the best end-user experience and outstanding support to all internal and external end-users.

Deal with new starter and leaver requests which include account creation and hardware provisioning.

Some experience of working in an IT Support role

Post secondary education in a relevant field, or equivalent industry experience

Supporting teams remotely

Highly skilled communication, both verbally and digitally, to different disciplines within the studio

Customer service experience, working in fast paced environment where priorities move quickly