Sep 16, 2021
We are looking for a proactive, reliable, communicative, and resourceful Junior Systems Administrator to monitor and manage our Linux web hosting infrastructure, assist our Support department as needed and escalate issues appropriately and in a timely manner.
This is a remote position where you will be working in shifts from your home environment.
HostPapa Inc. is a leading web hosting and cloud services provider for small- to medium-sized businesses, with over half a million websites hosted worldwide.
One of Canada’s fastest-growing technology companies, HostPapa is based in Burlington, Ontario, but our workforce is almost entirely remote (even before COVID!), allowing us to hire the best and brightest talent from all corners of the world.
Active monitoring and immediate issue mitigation/escalation for our server fleet
Troubleshooting, reporting, and escalation of hardware issues.
Auditing the hosting servers in order to improve their performance, uptime, and density.
Diagnosing and handling security and abuse issues on a user account level per our procedures and policies.
Performing migrations of accounts within our infrastructure.
Working with IPMI remote management tools and performing file system checks and similar tasks with them.
Minimum 2 years of experience working as a Linux Systems Administrator in a web hosting environment.
Quickly and successfully diagnose and mitigate typical web hosting problems; examples include mail deliverability, CPU load, Apache outages, and similar technical issues.
Solid knowledge of CentOS 7 and some of or all of the following software: cPanel, CloudLinux, LAMP stack, Linux system diagnostics tools.
Knowledge of virtualization systems (preferably KVM) on both the hypervisor and guest VM levels.
Basic bash scripting skills and ability to understand basic bash scripts.
Ability to work independently and proactively with a drive to learn, improve, and advance.
Customer awareness and care for the customer.
Excellent communication skills, using grammatically correct and well-spoken verbal and written English, resulting in being able to politely and successfully communicate with other team members, departments or 3rd party vendors on a regular basis.
Own Linux or MacOS workstation, regularly updated and secured.
Experience with Windows and FreeBSD hosting is a plus.
Familiarity with one or more content management systems is a plus, for example, WordPress, Drupal, and Joomla.
Experience with Plesk is a plus.
Work from anywhere - this is a remote opportunity
A competitive salary that values you and your unique skill sets
Career advancement & professional development opportunities to help you reach your full potential
Flexible work arrangements to support work/life balance
At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.
Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth.
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!