May 15, 2022
We’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. —We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - Join us! We are looking for a Junior Salesforce Administrator. In this role, you will join a growing team of experienced Admins, Engineers and Product Managers to leverage the Salesforce platform and enhance our business operations.
We develop entirely new features, improve workflows and ensure that new company products are supported by the platform. In addition, we work cross-functionally to migrate acquired brands into HomeToGo’s operations. We are looking for a fast learner who prioritizes user-empathy and enjoys working with a variety of stakeholders.
HOW YOU’LL ADD VALUE:
Your focus will be to triage and prioritize requests and translate requirements into user stories and acceptance criteria for your team’s backlog.
During the first month, you will establish yourself as the first point of contact for all questions and issues across the Sales & Service Cloud platform and connected services.
Within 90 days you will learn to execute simple admin tasks, e.g. creating reports, changing user settings and adjusting case assignment rules.
After each sprint, you will create and maintain training material for Salesforce users.
Each month, you will onboard and train new users to the platform or lead refresher training courses for existing users.
Within a year, you will drive the KPI reporting on team performance.
You will work with product managers on cross functional projects, e.g. to support the migration of acquired brands into HomeToGo’s operations.
YOU’LL BE SUCCESSFUL IN THIS ROLE IF YOU:
Have strong problem solving and analytical skills with an ability to identify, develop and implement solutions that meet business needs
Are able to transform business needs into IT requirements
Have good communication and coordination skills
Are a quick learner who pays attention to detail
Are fluent in English
Entry-level Salesforce Admin experience (e.g. Certified Salesforce Administrator) using Sales and/or Service Cloud is a plus
Experience with ticketing systems like Jira is a plus
WHAT HOMETOGO OFFERS:
Career growth opportunities and promotions, 360° feedback and open feedback culture, mentoring opportunities from an international team of passionate, industry experts.
Culture driven by our Leadership Principles: entrepreneurial, results-driven, encouraging ownership and enabling each other to succeed. Transparency about company goals, collaboration and support from an international team.
Caring for the environment (proud to be a certified ClimatePartner and a climate neutral company!) as well as our employees (work-life balance, weekly yoga classes, personal training discounts, mentoring program and psychological support).
Attractive benefits package, including competitive compensation, flexible remote work policy. Additional benefits include language courses, full IT support and equipment, internal workshops and trainings, company and team events, modern and centrally-located office, additional holidays, Travel Industry Card.