JUNIOR CUSTOMER SERVICE SPECIALIST, REMOTE | WORK FROM HOME

Providing high-quality customer service, using the best technologies like Zendesk and LiveChat, including AI ChatBots;

Acknowledging and resolving customer complaints;

Verifying customers using tools integration such as Ravelin, ShuftiPro;

Maintaining a positive, empathetic, and professional attitude;

Communicating and coordinating with colleagues as necessary.

Good English communication skills, especially in the written word (B2 level);

Availability for work on mostly night shifts and during weekends (our support is available 24/7, 365 days a year);

Strong desire for learning new things;

Problem-solving aptitude.

Interest in gaming;

German/French/Spanish/Italian language skills;

Previous experience in the field of Customer Service (or a related area involving serving customers);

Transactional/financial verification experience;

Scripting or web development skills of any level.

Opportunity to work with teams whose tactics and mindset led us to receive the Global Business Excellence Award and LiveChat 97% Satisfaction Rate;

Team of friendly folks that are ready to help and support each other;

A clear career path with several directions to choose from.;

An opportunity to learn several types of expertise, including ambassadorships with other departments and units at Kinguin, such as Voice of the Customer (user experience), product management, social media and community screening, marketing, fraud risk management, and data analysis;

Fast-paced and constantly changing environment, which ensures possibilities of gaining new experience and professional development;

Additional social packages: MyBenefit, Multisport cards, private health care, free English lessons, 50% discount code for games every two months, seniority program;

Company bonus system paid monthly;

All the tools and equipment necessary to perform your duties;

Possibility to work fully remotely, or, if you prefer, use of our office space.