Sep 28, 2022
As a scale-up company with several offices across Europe, we are looking for team players, free spirits, creative dissenters, humble gurus, and technology experts who understand the big picture; and this is where you come into play. We offer relocation for you and your family (and pets)! We work with top local relocation companies to help colleagues & their families relocate from all over the world.
This is what you will do
You handle all kinds of requests independently, via email, Slack, and phone
You are the first point of contact for our business customers, with whom you always communicate in a professional and friendly manner
You work very closely with our logistics partners as well as with your internal colleagues. Together you will always find a solution.
If you notice something that could improve our processes or our product, you proactively forward it to our logistics or product department.
You like to work on new topics because your personal development is important to you.
This is who you are
First experience in customer service is optimal, but not a prerequisite. Career changers are welcome!
Ideally, already gained work experience in a start-up environment.
Patience, a friendly voice, and enjoy working with customers.
A willingness to dig deep into the topic of logistics and our software solution.
A quick apprehension as well as an independent and goal-oriented way of working
Reliability, resourcefulness and the ability to work in a team
Business fluent in written and spoken German and other European languages is a must, also very good English skills are important as we communicate internally mainly in English. Any other European language would be a plus!
What is it in for you
Choose where you work. With a remote working culture & a selection of swanky new offices, you can work from the comfort of your own home or one of our groovy hubs. Save on commute time by working remotely, or join colleagues in our offices & take advantage of the benefits that they have to offer. From beer taps & baristas to foosball tables; these pet-friendly havens allow you to work & interact in a dynamic environment.
Relocation Assistance. We offer relocation for you and your family (and pets)! We work with top local relocation companies to help colleagues & their families relocate from all over the world. We have helped 20% of our current colleagues to relocate, and take pride in assisting soon-to-be byrdies to make the moving process as pain-free as possible.
Permanent contracts. We offer full-time, permanent contracts to our colleagues. We hope to be working & growing together for a long time!
Gym membership package. We want our employees to be healthy, happy, and well-rested. Our work-related activities are diversified; our movement is not. In order to create a balance, we offer Urban Sports Club (Germany, France, Italy, Spain) and MyClubs (Vienna) membership to everyone at byrd.
Annual public transport tickets. We offer annual public transportation tickets to employees to compensate for the time they spend commuting and as an incentive to opt for the environmentally-friendly way of commuting to our offices. As our first entities were established in Austria & Germany, this perk is only currently available for Berlin & Vienna-based colleagues. Our HR team is working to extend this benefit to our other locations very soon.
Tech pack and merch. We provide top-quality hardware that you need to help byrd move the needle. To top things off, we also provide lots of merch to our byrdies to keep us all swagged out.
Regular team events. We are always happy to meet for team lunches or a small break to unwind and have a (virtual) cup of your favorite brew. In addition, team-building and celebratory events are at the core of our social gatherings, bringing colleagues together to celebrate our achievements and growth.
Meaningful tasks. With us, you will have the opportunity to work on meaningful projects that have a direct impact on our company and our customers. You will have an opportunity to work with a team of experienced and passionate professionals that care for you and your contributions to the team.