Feb 1
You will be in charge of making sure that our tech stack and clientele run well on a technical level. As the company's public face, you will deal with our partners directly.
Provide analysis and real time reporting for major incidents, SLAs, SLOs, etc. to key partners
Support incident response on critical applications and infrastructure issues
Ability to communicate technical issues to customers
Triage and troubleshoot system issues
Work closely with developers and operational teams on escalated technical issues
Manage Zendesk and JIRA related workflows
Create alerts and dashboards based on application logs and business metrics
Strive for zero outages and a low level of production issues.
1-2 years Experience of technical operations and customer support
Knowledge of relational/document-oriented databases incl. SQL
Ability to perform REST API/FIX API troubleshooting
Familiarity with Python/Bash scripting is a plus
Familiarity with FIX API/WebSocket API is a plus
Basic understanding of a blockchain and trading environment is appreciated
Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as grafana, prometheus, loki, opsgenie
Based in Australia
We believe that the best way to succeed is by having a happy, motivated and healthy team. We offer the following benefits:
Healthcare Insurance: ZH covers roughly 100% of employee premiums and a portion for spouse/children (U.S. Only)
Vision Insurance (U.S. Only)
Dental Insurance (U.S. Only)
401k (U.S. Only)
Chance to earn equity
Maternity & Paternity leave (after 6 months of employment)
Visa sponsorship
Volunteer Time Off
WeWork membership
$500 annual WFH budget
$1,000 annual L&D budget (after 6 months of employment)