Mar 14, 2022
Reporting to John, our Lead IT Technician you will help the team to work with technology in optimal conditions, assist them, understand and respond to their needs with frictionless solutions, improve their user experience and kill their pain points. The task will go from email issues, software usage and access rights to broken laptops, and with permanent care for maintaining a high level of security. You will help John and the team maintain our fleet of laptops (macOS) and mobile phones (iOS), handle issues affecting users’ devices, printers, local network and videoconferencing system. Internet access, accounts and access rights will be managed, either directly or in communication with vendors and external service providers. You will also train employees on their MacBook and on software used at our company. We offer Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!)
👩💻🧑💻As an IT Technician at Qonto, you will
• Support, advise, help: You will be the first contact for IT facilities and will guide team members through training and set up on the Mac environment
• Anticipate: You will stay up to date and suggest ways to improve processes and overall end-user experience (request handling, on-/off-boarding, etc...)
• Maintain, handle: You will keep an inventory of all IT asset data (laptops, servers, phones, accessories, serial numbers, software keys, locations, maintenance records, purchase orders, etc.) and support our local network infrastructure
• Collaborate: You will participate in various projects, setting up and maintaining different solutions such as device management (JAMF), inventory software (RefTab), videoconferencing, hardware evaluation etc...
• Back-up: You will assist in the management of IT applications (accounts and access rights rigorous management for Google Apps, Slack, 1Password, etc…)
🏅Your profile
• Experience: You have strong experience in IT support, including a solid experience with the MacOS ecosystem and notions on Linux and Windows too
• Mastery: You have a minimum of knowledge in network fundamentals (Wi-Fi, Ethernet, Internet, VPN) and system administration (SSH, CLI). Scripting (Shell, Python) is a huge plus
• Project focused: You know how to handle incident ticket systems but also have relevant experience in participating in an IT project (ex: inventory system, implementing Jamf..)
• Curious: You are passionate, interested, and open-minded about IT, with the ability to learn fast and show autonomy when prioritizing your tasks is needed
• Good communicator: You have excellent written and verbal communication skills, and are used to communicate with your stakeholders directly (share good practices, etc.)
• Languages: You speak and write English fluently
🤔 What you can expect
• Join a team of more than 150 highly skilled engineers.
• Contribute to creating a clockwork IT environment that will help the whole team deliver the best banking services used by thousands of clients in 4 different countries.
• Help maintain Qonto’s IT systems bulletproof.
🎁 Perks
You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further 🤗
• Office & Team Life
- 3,200 sqm fully-renovated building near Opera with WeWork services
- Monthly team events, and specific budget to organize team offsite
- Free coffee, snacks in the kitchen, and a budget allocated to managers for small team events
- The latest equipment from Apple
• Qonto’s benefits
- Tailor-made Remote Policy: from 2 days per week with a bonus of 12 additional days per year to Full remote, with the possibility in both cases to work from anywhere (+/-3 hours) up to 4 weeks per year
- A competitive salary package
- Alan health insurance (60% covered by Qonto for Qontoers and their children)
- 5 to 10 days off in addition to the legal 25 days
- A Swile Card that you can use for lunch
- Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib
- Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!)
- An inclusive environment with a real focus on parity (40% of our teams are women)
- Special parenthood policy (we are part of the Parental Act program)
- Childcare Benefits (reserved day-care places for your little ones) and subsidies/discounts with selected childcare partners
- Access to Moka Care, a digital platform to take care of your mental health
- Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted
💪 Our hiring process:
- A 60 min video call with one of our Talent Acquisition Managers, to better understand your career plan and answer any questions you may have
- A 60 min video call with your future manager, to be aligned on expectations on both sides and to talk about how you would work together
- A remote exercise to evaluate your skills and give you a taste of what working Qonto could be like
- Video calls or onsite interviews with future team members (optional) to help you understand what working at Qonto is like
- A final video call or onsite interview with the manager of your future Department
Alexandre and Steve launched Qonto in July 2017, and the team has achieved great things since then:
- Market leader for online SME banking in Europe
- 220,000 SME clients
- Outstanding customer satisfaction (App Store | Google Play | TrustPilot)
- Recognized as one of the best startups to work for (LinkedIn | Glassdoor)
- €622 million raised so far with a €4.4 billion valuation after Series D
- International investors including Valar, Alven, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners
- 4 offices in Paris, Berlin, Milan, and Barcelona
- And 500+ happy Qontoers building a finance solution businesses love to use