Jun 14, 2022
You’ll work in our Prague office as part of our Global IT Provisioning Services team. You’ll work as part of an interactive group that plays an essential role in ensuring our colleagues receive the IT services, products, and accessories they need. The team anticipates solutions, understands urgency and seamlessly collaborates with internal IT teams around the world. It is responsible for coordinating IT service requests from our colleagues working at the client premises and offices around the world. We will provide Immigration support for you and your family (pre-joining and during visa extensions).
You will be handling incoming IT service requests, taking ownership end to end, advising, problem solving, to offer our colleagues the best solutions to their requests.
In this role, you will coordinate people, equipment, dates and changes: prioritizing and tracking tasks, scheduling changes, managing high-profile customers and collaborating with multiple teams to ensure the best possible solution for our customer.
You will collaborate closely with internal teams including IT Support, global supply chains, and HR to coordinate laptops, iPhones, and other equipment for colleagues joining the firm ensuring they are productive from day one. You will assist colleagues moving from one office to another to ensure there is no downtime during office transfers, regardless of their destination.
You will manage important transitions for colleagues joining and leaving the firm, ensuring their expectations are met, and they are supported throughout. Your role will also lead you to work in cross-functional projects for service and operational improvements.
As a people-first firm, we offer an above-market entry salary, plus an exceptional compensation package that includes:
Annual bonus based on firm performance
4 weeks’ vacation
5 sick days
Membership to a private healthcare clinic
Private medical insurance for you and (optionally) your significant other and children covering medical, dental and mental healthcare costs. Includes a yearly eyeglasses refund.
Professional development and learning opportunities (including unlimited access to e-learning courses)
Mental health support
32000 CZK annually in Pre-paid benefits card to use for travel, books, wellness and much more
Life and business travel accident insurance
Free breakfast, snacks, drinks and fruit at the office
In-office “pub-like” conference room for events
Long term disability plan
Firm gifts for tenure and important life events
Diverse, equitable and inclusive environment with office-and firm-wide initiatives and communities (charities, sports teams, LGTBQ+ and more)
Informal dress code
Comprehensive onboarding to your new role with support from a “Buddy” program and later with Mentorship/Sponsorship opportunities
Supportive community, friendly atmosphere and feedback culture
Hybrid way of working + remote office equipment support (e.g. display, laptop stand, keyboard, mouse)
Opportunities for career growth in Prague and/or in another Country
20 days of work abroad in your country of origin (for foreigners only)
Modern office facilities close to the metro station
Free car and bicycle parking in the office building
International community with over 60 nationalities
Full benefits/salary during maternity leave and generous paternity leave
Digital annual tax returns preparation on your behalf by the firm
Immigration support for you and your family (pre-joining and during visa extensions)
iPhone with an unlimited local calling plan and large data bundle with optional discounted subscription for family members (for eligible colleagues)
Extended Christmas break with, usually, additional paid vacation days
University degree or equivalent experience
2 years hands-on experience in a customer centric, or a coordination role
Previous experience in account management is a plus
Outstanding customer orientation and service attitude combined with a high level of professionalism
Strong talent for coordination tasks with sense for urgency and attention to detail
Excellent problem-solving skills
Strong self-organization
Ability to adjust and flexibly respond to changing requirement
Strong process orientation and interest in developing and optimizing processes
Exceptional written and verbal communication skills; verbal and written fluency in English