Aug 31, 2023

IT SERVICE ANALYST URGENTLY NEEDED, RELOCATE TO PORTUGAL WITH WORK VISA SPONSORSHIP

We offer a relocation package (if applicable) & Visa process sponsorship.

IT SERVICE ANALYST URGENTLY NEEDED, RELOCATE TO PORTUGAL WITH WORK VISA SPONSORSHIP | visajobshq.com

What you will do

  • Provide a global support according to business expectations based on SLA, focused on Incidents, Problem, Change and Request Management processes using the ITIL framework;

  • Work within a focused and analytical team in order to identify and solve technical issues related to online services that allow VW Group customers to communicate remotely with their vehicles;

  • Collaborate directly with the team in Germany with the aim of managing customer’s expectations and meet client’s expectations;

  • Verify information, categorization and prioritization for content, completeness and request for completion, if necessary;

  • Document additional information.

What we expect from you

  • Academic background in IT/Engineering or related relevant experience;

  • English fluency, both written and spoken;

  • Great customer orientation and advanced problem-solving skills;

  • Great communication and collaboration skills, and a “get things done” attitude;

  • Background and interest in Application Support;

  • Previous contact with Agile Methodologies;

  • Some sort or Certification in ITIL or Cloud (not mandatory).

Benefits & Perks
 

This is a true opportunity to join an amazing atmosphere on our local company culture build up, with the support of a solid international group, and to be part of an Agile environment where you can learn, share, and interact in a place where your ideas are valued and you have a voice.
 

  • Flexible working hours

  • Remote friendly model adapted to each team’s needs and preferences

  • Continuous learning with access to Udemy

  • Wellbeing program extendable to your household

  • Health insurance extendable to your household

  • Life insurance

  • Opportunity to join the company’s pension fund

  • Home Office Setup to build your dream home office

  • Home allowance, to receive in your payslip or use in our flexible benefits platform (e.g. internet/data expenses, public transports card)

  • Smartphone + Telecom with voice & data plan

  • Discounts on VW Group cars and special conditions on financing

  • Relocation package (if applicable) & Visa process sponsorship

  • Portuguese/English language classes

Unsure if you meet all these requirements? Please apply anyway! We would love to hear from you!