May 26, 2022
With significant experience in a third line / Infrastructure role, the IT Infrastructure Engineer will provide proactive hands-on support. Reporting directly to the Senior Engineer in the team, the IT Systems Engineer will provide excellent customer service and possess a keen technical knowledge to meet the company’s needs and ensure the smooth running of the department. In addition, the IT Systems Engineer will be expected to be involved in Lab testing, deployment, auditing and management of IT solutions, compiling reports, and driving continuous improvement. Bespoke VISA and relocation packages for you and your family, with support from our team throughout the whole process
Design solutions to customer presented problems
Take ownership of entire systems and train others in their operation
Build, develop and manage infrastructure and development platforms
Support and maintenance of advanced server infrastructure
Provide high quality, responsive and consistent resolutions to IT Incidents
Take ownership of incidents throughout their lifecycle
Supporting the Service Desk, monitoring responsiveness and ensuring Customer Satisfaction.
Proactively improve the efficiency of Splash Damage through the research and implementation of collaborative and time saving IT Systems
Supervise and mentor junior members of the team, regularly introducing them to new technologies.
Public Cloud IaaS Expertise (AWS and Azure)
PowerShell Scripting or coding experience
Virtualization solutions design and implementation
Deployment and automation/infrastructure as code solutions
Fanatical knowledge of PC Gaming hardware including peripherals, sound cards, graphics cards and drivers
Advanced knowledge of Client Operating Systems and their management
Experience with Office 365 and the complexities within
Communication Technologies, Exchange, Outlook, Teams
Advanced Active Directory Management
Advanced knowledge of networking technologies; TCP/IP, DHCP, DNS
Extensive hardware knowledge (able to build, diagnose, and repair workstations and servers)
Methodical troubleshooting skills
Server Operating Systems; Windows Server/Microsoft ecosystem
Experience with enterprise network equipment / Firewalls
Linux and open-source experience
Knowledge of Server and Storage technologies (Block, file and object storage)
Knowledge of source control (git, subversion, perforce)
Self-motivated and Enthusiastic
A “Can Do” approach to duties and unexpected tasks
Sharp problem-solving skills
Ability to work on own initiative and effectively as part of a team
Outstanding Customer Service Skills
Excellent Interpersonal Skills; verbal and written
Happy to provide on-call / remote cover for IT Systems
Interest in continued educational achievement in IT
Rapid assimilation of highly complex systems and large volumes of documentation
Ability to communicate technical information to all audiences
Remain calm, efficient, and productive under pressure, especially with time critical tasks at short notice
Flexibility to adapt to rapidly changing circumstances
Happy to travel to provide offsite IT support, both nationally and internationally.
Ability to be a positive, patient & supportive tutor / role model to less experienced staff
Methodical & scientific approach to diagnostics
Experience playing computer games, and a keen interest in video games software / hardware.
Bachelor’s degree, or equivalent
Extensive experience in a variety of Technical hands on IT roles
Significant Years at third line with a track record of excellent system design & deployment
Desirable: MCSE, MCSA, CCNA, VCP, VCAP, AWS-C, Azure MCP
We offer a comprehensive benefits package for you and your family, including:
Work your way with access to progressive working patterns including hybrid and fully remote
Substantial performance-related pay system on top of your basic compensation, along with enhanced pension contributions and our life assurance scheme
Bespoke VISA and relocation packages for you and your family, with support from our team throughout the whole process
25 days of holiday and 8 Bank Holidays a year, plus our annual studio closure between Christmas and New Year’s
Private Medical and Dental Cover for you and your family, along with a 24/7 digital GP service
Extensive Mental Health support, with Line Manager Mental Health training, a group of Mental Health First-Aiders, and on-site or remote counselling
Our bespoke Learning and Development course framework to help you grow as an employee, manager, and leader
Industry-leading fully paid 30 weeks maternity leave & 10 weeks paternity leave