Jul 21, 2022
The International Deposition Operations Specialist establishes new and existing client relationships by demonstrating company expertise, responding to inquiries via telephone and email, documenting actions, and taking care of all logistical arrangements for the benefit of the client. This position revolves around providing impeccable customer service from the initial request for services through delivery, and also requires poise and professionalism in handling last-minute needs.
INTERNATIONAL DEPOSITION OPERATIONS SPECIALIST ESSENTIAL FUNCTIONS:
Responds to client inquiries by carefully listening to the needs of the client, gathering and researching information, and responding professionally and personably.
Establishes rapport with clients, court reporters, videographers, interpreters and domestic and overseas vendors by demonstrating expertise, empathy, and a “can-do” attitude.
Researches International laws and regulations regarding taking depositions. Routinely updates job knowledge by conducting case research, court filings, and industry trends.
Communicates important client information and client needs to other departments as necessary (including but not limited to the sales, production, billing, etc.).
Prepares and presents agreements and rate sheets and makes recommendations based on client needs.
Creates and maintains computer files and to-do tasks to ensure fulfillment of time-sensitive client requirements.
Additional Functions: Monitors International Scheduling email folder throughout the day and answers phones. Enters data into legal support software (Reporter Base). Assists Marketing with monthly newsletters and annual updates to the International Deposition Guide; completes credit card reconciliations and reports for job related expenses; updates internal manuals, templates and processes as needed; other duties as assigned.
INTERNATIONAL DEPOSITION OPERATIONS SPECIALIST LOCATION:
Fully Remote
INTERNATIONAL DEPOSITION OPERATIONS SPECIALIST SHIFT:
8:00am - 4:00pm EST
INTERNATIONAL DEPOSITION OPERATIONS SPECIALIST COMPENSATION:
$24.00 - $28.00 per hour
College degree and several years of work experience. Excellent written and verbal communication skills, meticulous attention to detail, and the ability to multi-task effectively are required. Also valued is flexibility, a proactive attitude, strong critical thinking skills, and a willingness to consistently go above and beyond for clients, colleagues, and resources. Opportunity for creativity and “thinking outside the box”!
APPLICATION INSTRUCTIONS:
Please submit a resume and cover letter with your application.