Mar 30, 2023

INBOUND CUSTOMER SUCCESS SPECIALIST | $85,000 - $100,000 ANNUALLY | WORK FROM HOME

To manage our inbound customer success team, we are looking for a Manager of Inbound Customer Success. Our Customer Success Experts are in charge of providing our global client base with white-glove care and value via email, chat, phone, and video calls. As a manager, you'll work with the leadership of the Customer Success division to ensure the steady expansion of both our clientele and the Customer Success division. This is a Fully remote role.

INBOUND CUSTOMER SUCCESS SPECIALIST | $85,000 - $100,000 ANNUALLY | WORK FROM HOME | visajobshq.com

Responsibilities:

  • Continue building Inbound Customer Success team by hiring, coaching, and mentoring Customer Success Specialists

  • Drive customer health and satisfaction scores by holding team members accountable to key performance indicators

  • Work in partnership with team to refine goals and measurements of success to ensure customers are on track to receive maximal value from our product

  • Develop and lead team training sessions

  • Conduct weekly 1:1s to drive individual growth and development

  • Assist team in consulting with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution

  • Remain up to date on Limble CMMS product features and identify use cases to drive both team and customers to best practice standards

  • Partner with team to manage escalated and at-risk customers

  • Collaborate closely across departments and build strong relationships with leaders to support retention and expansion

Requirements:

  • 4+ years of recent experience in a SaaS B2B Customer Success role

  • 2+ years of experience leading, coaching, and managing the professional development of teammates

  • Eagerness to work cross functionally across departments and other key personnel in Customer Success

  • Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently

  • Passion for ensuring a positive customer and employee experience

  • Strong conflict resolution skills; resourcefulness, creativity, and strategic thinking for troubleshooting problems

Benefits:

  • $85,000-$100,000, depending on experience

  • Stock options

  • Fully remote role

  • Unlimited PTO

  • Paid parental leave

  • Health, Dental, Vision, and Life insurance

  • HSA with company contribution match

  • 401k with company contribution match

  • Annual company retreat

  • Opportunities to grow with us!