Mar 30, 2023
To manage our inbound customer success team, we are looking for a Manager of Inbound Customer Success. Our Customer Success Experts are in charge of providing our global client base with white-glove care and value via email, chat, phone, and video calls. As a manager, you'll work with the leadership of the Customer Success division to ensure the steady expansion of both our clientele and the Customer Success division. This is a Fully remote role.
Continue building Inbound Customer Success team by hiring, coaching, and mentoring Customer Success Specialists
Drive customer health and satisfaction scores by holding team members accountable to key performance indicators
Work in partnership with team to refine goals and measurements of success to ensure customers are on track to receive maximal value from our product
Develop and lead team training sessions
Conduct weekly 1:1s to drive individual growth and development
Assist team in consulting with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
Remain up to date on Limble CMMS product features and identify use cases to drive both team and customers to best practice standards
Partner with team to manage escalated and at-risk customers
Collaborate closely across departments and build strong relationships with leaders to support retention and expansion
4+ years of recent experience in a SaaS B2B Customer Success role
2+ years of experience leading, coaching, and managing the professional development of teammates
Eagerness to work cross functionally across departments and other key personnel in Customer Success
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Passion for ensuring a positive customer and employee experience
Strong conflict resolution skills; resourcefulness, creativity, and strategic thinking for troubleshooting problems
$85,000-$100,000, depending on experience
Stock options
Fully remote role
Unlimited PTO
Paid parental leave
Health, Dental, Vision, and Life insurance
HSA with company contribution match
401k with company contribution match
Annual company retreat
Opportunities to grow with us!