Nov 21, 2022
As a Guest Service Agent in Qatar, join our fantastic hotel staff. You will be performing administrative tasks in addition to helping visitors at the front desk. You will be the guests' main point of contact, thus you will be professionally handling their issues. You should be able to advertise the hotel's goods and services as well. You'll also be in charge of making the guest list, keeping an eye on check-ins and check-outs, and handling reservations. Your independence and commitment to confidentiality will be resourceful. Visa costs and flights will be covered by the Hotel Group.
Offering front desk assistance to clients
Handling guest requests and reservations
Managing administrative tasks like processing payments, cash handling, and delivering any mail
Welcoming guests on arrival and providing complete assistance during their stay
Resolving any conflicts or tensions
Monitoring check-ins and check-outs
Preparing stay confirmation letters, cancellations, or any alterations
Verifying guest details upon arrival and allocating guest rooms
Coordinating with the other staff members and departments to ensure customer satisfaction
Communicating with Customer Service Representatives about any promotional offers
Assisting in pre-registration activities or extended stay requests
Providing information on transport, restaurant facilities, and sightseeing locations to guests
Coordinating with the Guest Relations Manager and Guest Relations Officer for day-to-day operations
Processing any special requests
Managing all operations adhering to the hotel policies and regulations
Maintaining and updating guest details on a timely basis
Grade 12 Senior Certificate
A tertiary qualification in Hospitality Management would be advantageous
A certified course in Hospitality Management is preferred
Prior experience in the Customer Service Department
Strong problem-solving ability
Ability to work in stressful situations and for long hours
Ability to maintain the confidentiality of guest information
Excellent communication skills
Always display a friendly and professional demeanor
Familiarity with online booking system and Microsoft Office Tools
Proactive and a team player
A good listener and driven by customer satisfaction
Excellent time management skills
Exhibit good coordination skills
Knowledge of hospitality industry standards and regulations
Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends
Please ensure that a recent image and all documentation accompany your application for it to be successful.
Visa costs and flights will be covered by the Hotel Group.
Accommodation will be provided for the period of employment.
Contracts range from a minimum of 1 - 2 years