Sep 20, 2022
A luxury Hotel and restaurant is looking for an exceptional Hostess to join their team to be the first point of contact for our guests when entering the restaurant, to provide excellent customer service and a pleasant dining experience to our guests.
MAIN RESPONSIBILITIES:
Welcome guests to the venue
Escort guests to assigned dining or bar areas.
Provide menus and announce waiter/waitress name
Check with the senior chef on duty if there are any changes to the lunch/dinner menus
Change the menus from dinner to lunch and vice versa (depending on shift)
Create a list of available tables for lunch
Create a handover sheet for the next shift/go through the handover sheet of the previous shift
Maintain hostess desk clean and tidy
Answer incoming calls and address guests' queries
To be well informed on the estate and local info
Communicate to managers and waiters regarding VIP visits as soon as they are seated
Be familiar with the reservation policies, such as booking times, etc.
Assist with charging and closing bills
REQUIREMENTS:
Grade 12, hospitality certificate will be a plus
Preferably 1- 2 years previous hostess experience
Experience in managing reservations
Computer literate with excellent competence in Microsoft office packages
Demonstrable customer service skills
Excellent communication skills (via phone and in-person) and ability to pay attention to
detail
Strong organizational skills with the ability to monitor the entire dining and bar area
Availability to work within opening hours (e.g., evenings, public holidays, weekends)
Comfortable standing and walking during shifts
Comfortable in dealing with very distinguished clientele
Able to handle a high-pressure environment
Please ensure that a recent image and all documentation accompany your application for it to be successful.
Visa costs and flights will be covered by the Hotel Group.
Accommodation will be provided for the period of employment.
Contracts range from a minimum of 1 - 2 years