Feb 1
In order to drive value in customer engagements and ensure that our products have the correct experiences and shape for optimum retention, productivity, and successful business outcomes, they collaborate closely with sales, product management, and engineering. In order to foster adoption and encourage use, they work in tandem with our customers to provide technical know-how and strategic direction during implementation and onboarding.
Ensuring the smooth delivery of TSB over live workloads within cloud native environments.
Advising the customer on Kubernetes best practices.
Advisement and troubleshooting of any Networking issues
Acting as intermediary between sales and other technical teams to best meet customer needs
Communicating customer feedback and perspectives to appropriate teams to be considered in product strategy
Technical documentation, and knowledge transfer, including collecting existing articles, and contributing to internal knowledge bases ( tech. Writing , blog sites) as a resource for other teams, customers, and partners
Working directly with customers at every layer of their organization (C Suite to data scientists and developers) and acting as a trusted advisor for our users
Helping identify potential improvements and gaps in our product and prioritizing features through the development process
Efficiently managing stakeholders to ensure that we stay focused on our key objective and metrics in the sales process
Driving crisp communication about our products and services, both internally and externally
Keep internal and partner facing areas up-to-date with the most current information.
7+ years of experience in designing and implementing enterprise software or security solutions in cloud, security, networking, storage or comparable space in a professional services capacity required
Experience managing multiple projects and stakeholders
Experience with Kubernetes (CNCF CKA/D) or similar certifications)
Formal or semi-formal education or structured exposure to Computer Science and distributed systems, and appropriate domain knowledge in these areas
Experience building production cloud architectures with cloud providers (AWS, GCP, etc), especially with Compute (ex. EC2), Networking (ex. VPC, ELB,etc) and Kubernetes (ex. GKE).
Familiar with service mesh technologies such as Istio and Envoy
Good understanding of DevOps, systems administration, APM, microservice design
A reasonable ability to code and script, sufficient understanding of technical product offering
Excellent written and verbal communication skills