Mar 13
This company is looking for a Customer Support Specialist that can handle email, phone calls, chat on the intercom, and WhatsApp support. Since the position involves a lot of interaction with clients, the candidate must be able to establish relationships. This position is essential for people who can write educational help articles and lead customer onboarding sessions in addition to having a thorough understanding of the company's products. Apart from that, the job entails providing incentives to customers who meet quarterly review quotas in order to encourage them to leave positive G2 reviews. Work from Home (Completely Remote), 9 AM to 5 PM UAE
Customer Interaction: Provide top-tier customer support through intercom chat, email, phone calls, and WhatsApp.
Content Creation: Write comprehensive help articles that clearly explain product features and functionalities.
Customer Onboarding: Conduct 1:1 sessions to familiarize new customers with the platform, ensuring a smooth adoption process.
Review Generation: Actively seek out G2 reviews from customers, aiming to achieve a set quota of positive feedback each quarter.
Enhanced Customer Understanding: Customers receive exceptional support, reflected in their quick grasp of the platform and minimal issues.
Quality Help Articles: Your help articles become a valuable resource for users, reducing the need for direct support.
Effective Onboarding: New customers transition smoothly into using the platform, thanks to your thorough onboarding sessions.
Positive Reviews: Meeting or exceeding the quarterly quota for positive G2 reviews, contributing to the company's reputation and customer satisfaction.
Experience in customer support, particularly in tech or digital product environments.
Strong written and verbal communication skills, with the ability to explain complex concepts simply.
Strong e-mail management skills
Strong time management and prioritization skills
Demonstrated ability to write clear, informative, and engaging help articles.
Proven track record of improving customer satisfaction and gathering positive reviews.
Preferably in the Middle East.
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets