Jan 24

HIRING A FINANCIAL MESSAGING EXPERT, THIS IS A FULLY REMOTE ROLE, OPEN TO CANDIDATES GLOBALLY

We are searching for a Financial Messaging Expert that can assist us in determining our clients' needs, integrating them into our platform, and responding to any inquiries they may have about Financial Messaging solutions.

HIRING A FINANCIAL MESSAGING EXPERT, THIS IS A FULLY REMOTE ROLE, OPEN TO CANDIDATES GLOBALLY | visajobshq.com

Things you will do:

You’ll be responsible for managing your own portfolio of customers.

Onboard new customers

  • Attend clients' meetings during pre-sales stage 

  • Determine customer requirements and goals of his target SWIFT infrastructure

  • Define the scope of the project, plan timelines, set deadlines

  • Help the customer in the technical set-up of its SWIFT platform

  • Coordinate end-to-end tests

  • Provide reporting to management about progress, risks & mitigations

Support existing customers

  • Provide client support on their Financial Messaging / SWIFT related queries

  • Answer to Jira tickets within given SLA

  • Train customer staff on how to use SWIFT / our platform

  • Help identify performance improvement opportunities for assigned clients

  • Occasionally, travel to client locations to collaborate with their teams

 

In parallel, you’ll play a key role internally to help DiXiO grow:

  • Participate in Brainstorming Sessions related to Strategic Initiatives at the company

  • Participate in Continuous Improvement Process by sharing ideas for improvement

  • Work with Sales Team & IT Team to imagine future products & services

  • Provide guidance and mentoring for new employees and/or colleagues in other departments

  • Deliver training for internal teams 

 

To be part of our team, you need to be:

  • Ambitious

  • Curious and Innovative

  • Autonomous

  • Customer focused

 

Things that you need to succeed on this job:

  • 3 – 7 years of experience in the field

  • Strong knowledge of SWIFT connectivity solutions & other SWIFT services

  • Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host

  • Strong knowledge of MT and MX (ISO20022) messages

  • Good understanding of the financial industry ecosystem

  • Proficient in English (any other language is a plus)